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Telegram CRM

Telegram CRM API — Automate Your Telegram Workflow

Public REST API for Entergram. Sync Telegram chats and contacts into your data warehouse, fire broadcasts from external events, create tickets programmatically, and build internal tools — all with workspace-scoped, audited API keys.

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What you can build with the Telegram CRM API

Entergram's API is a straightforward REST interface: workspace-scoped keys, JSON payloads, standard HTTP verbs. List and search Telegram chats, read message history, manage contacts and custom fields, create and update tickets, trigger broadcasts — everything your CRM holds, accessible from any language or platform that can make an HTTP request. The same scope model that governs the API also applies to the MCP server and Make.com integration, so you configure permissions once and they apply everywhere.

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    Sync Telegram into your data warehouse

    Pull chats, contacts, and custom-field values out of Entergram on a schedule. Drop them into BigQuery, Postgres, HubSpot, or Salesforce so the rest of the business can join Telegram data with every other channel. A nightly cron job and a few API calls is all it takes.

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    Fire Telegram broadcasts from external events

    When a payment fails in Stripe, when a deal closes in your CRM, when a monitoring alert trips — POST to Entergram and a Telegram broadcast goes out to the right tagged segment with the right template. Event-driven messaging without leaving your existing stack.

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    Programmatic ticket creation

    Forms, monitoring tools, support email pipelines — anywhere a structured event happens — POST it as a ticket linked to the right Telegram chat with the right priority and SLA. Closes the loop between Telegram and every other channel your team uses.

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    Internal tools and dashboards

    Build the leadership dashboard your team actually wants — pipeline by stage, response time per rep, ticket throughput — backed by Entergram's API. Workspace-scoped means it can only ever see your data. Pair it with Retool, Appsmith, or a custom React frontend.

What you can build with the Telegram CRM API

Entergram's REST API gives you programmatic access to your entire Telegram CRM workspace. Sync chats and contacts into BigQuery, Postgres, HubSpot, or Salesforce. Fire Telegram broadcasts when a Stripe payment fails or a deal closes. Create tickets from monitoring alerts. Build the internal dashboard your team actually wants. Every API call is workspace-scoped, audit-logged, and governed by the same least-privilege scope model used across the platform. Keys are rotatable, IP-restrictable, and revocable in one click. For AI agent integrations, see the companion Telegram MCP server page — it exposes the same data surface through the Model Context Protocol so Claude, ChatGPT, and other AI agents can interact with your Telegram workspace directly.

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Frequently asked questions

Frequently asked questions

What can I do with the Telegram CRM API?
List and search Telegram chats, read message history, manage contacts and custom fields, create and update tickets with priority and assignee, trigger broadcasts to tagged segments, add and remove tags, and update custom field values. Every endpoint is workspace-scoped and audit-logged.
What scopes are available?
workspace.read · members.read · accounts.read · contacts.read · chats.read · chats.write · custom_fields.read · custom_fields.write. Pick the minimum your integration needs — least privilege limits blast radius if a key leaks. The same scopes apply to the API, the MCP server, and the Make.com integration.
Concrete examples — what do real teams build?
A trading team syncs every Telegram chat into BigQuery hourly so analysts can join with on-chain data. A SaaS support team has a cron job pull yesterday's unresolved tickets and push them into a Slack digest. A growth team fires a Telegram broadcast from a webhook whenever a Stripe upgrade event lands. An ops team built a Retool dashboard showing response time per rep, ticket throughput, and pipeline stage distribution — all powered by the Entergram API.
How do I create and manage API keys?
Go to the Developers tab in your Entergram workspace. Click 'Create key', select the scopes you need, optionally set a shorter TTL and IP allowlist, and copy the key. The raw key is only shown once — store it securely. Keys are one-way hashed at rest. Revoke any key immediately from the same tab.
How do I rotate a leaked key?
Developers tab → find the key by its prefix → Revoke (immediate). Then create a new key with the same scopes and IP allowlist, deploy it to your integration, and check the old key's last-used info to confirm no more traffic.
Can the API see another workspace's data?
No. Every API call is scoped to the workspace that issued the key. A key from workspace A literally cannot read workspace B — the scoping is enforced server-side on every query.
What HTTP errors might I see?
401 = key is expired, revoked, or wrong for the workspace. 403 = the key lacks the needed scope, or the request came from an IP outside the allowlist. 429 = you've hit a rate limit; back off and retry with the Retry-After header.
What's the difference between the API and the MCP server?
Both access the same workspace data with the same scopes. The API is for your code — cron jobs, webhooks, internal tools, sync pipelines. The MCP server is for AI agents — Claude, ChatGPT, Cursor — that discover and call tools automatically through the Model Context Protocol. Use the API when code is the consumer; use the MCP server when AI is.
Does the API support webhooks?
Outbound webhooks are on the roadmap. Today, the pattern is pull-based: call the API on a schedule or in response to your own events. For push-based automations right now, the Make.com integration can trigger scenarios on new Telegram messages.
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