All Use Cases
Telegram CRM for

E-Commerce & Social Commerce

Track orders, segment customers, see who's waiting for a reply, and send targeted promotions — all inside Telegram.

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The Challenge

E-commerce teams on Telegram can't see which customers are waiting, have no order tracking, and send promotions one-by-one. Follow-ups depend on memory.

How Entergram Helps

Custom columns track order status, purchase history, and customer tier alongside each conversation. Last-message tracking shows who's been waiting and for how long.

Smart filters segment customers by any criteria. The broadcast tool sends targeted promotions to specific segments.

Reminders handle shipping notifications and re-engagement. Export to CSV for analysis.

Key Features for

E-Commerce & Social Commerce

Custom columns for order status and customer tier
Last message tracking — see who's waiting
Smart filters to segment customers
Reminders for shipping and follow-ups
Broadcast targeted promotions by segment
CSV export for customer data
Key Benefits
1
Order tracking on every conversation
2
Instant visibility into waiting customers
3
Customer segmentation with shared filters
4
Targeted broadcast promotions
5
Automated follow-up reminders
6
CSV export for analysis
How it works
1

Add columns for orders and customer details → sort by wait time → segment with filters → broadcast promotions → set reminders for follow-ups → export data.

All connections encrypted with AES-256-GCM. Entergram cannot access your messages.

Why teams choose Entergram
1

Multi-Account Inbox

Connect all your Telegram accounts into one view. See who sent the last message, how long ago, and filter chats by any criteria. Share filters with your team.

2

Workspace & CRM

Assign chats to team members, leave internal comments, and organize with custom columns — tags, text, files, dates. Build a pipeline without leaving Telegram.

3

Analytics & Broadcast

Track response times, message volume, and team performance. Send targeted broadcasts to client segments. Export everything to CSV.

Explore Features

Multi-Account Inbox

All your Telegram accounts in one dashboard

Broadcast

Send personalized messages to hundreds of chats at once

Analytics

Response times, heatmaps, and team performance

CRM & Pipeline

Custom columns, chat assignment, filters, and CSV export

View all features

Get started with Entergram

Free 3-day trial. Manage all your Telegram accounts from one workspace.

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