All Use Cases

Use Cases

Telegram CRM for E-Commerce & Social Commerce

Order tracking columns on every chat, slash-command templates for shipping/returns, segmented broadcasts to specific tiers, and reminders for shipping check-ins. The Telegram CRM social-commerce sellers use to run customer service and re-engagement on Telegram.

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The Challenge

The Challenge

You sell through Telegram DMs but the platform shows no order context, no segmentation, no follow-up system.

Customers wait, replies are repetitive, promotions go out one chat at a time.

Personal chats mix with shop chats.

How Entergram Helps

How Entergram Helps

Add Order # (text), Status (multiselect: Pending → Shipped → Delivered → Returned), Tier and LTV columns. Tag customers with cart-abandon, repeat-buyer, VIP. Save your most repeated replies as templates with slash commands — `/shipped`, `/tracking`, `/return-policy`, `/restocked` — and insert them with one keystroke.

For promotions, filter the chat table by tag, select recipients, hit the broadcast megaphone, write a personalized template with `{{first_name}}`, send. The post-send action can flip a custom column or move recipients to a folder. Wire your shop into Entergram via the Make.

com integration on Pro to auto-update Status when a shop event happens.

Key Features for

E-Commerce & Social Commerce

  • — Custom columns: Order #, Status (multiselect), Tier (multiselect), Last-purchase (date), LTV (number)
  • — Tags for segments: cart-abandon, repeat-buyer, VIP
  • — Reminders for shipping check-ins / replenishment nudges
  • — Slash-command templates: /shipped, /tracking, /return-policy
  • — Segmented broadcasts via filtered selection
  • — Make.com integration to wire orders from your shop into Entergram

Key Benefits

  1. 01 Order context attached to every customer chat
  2. 02 Slash-command templates for repeated CS replies
  3. 03 Segmented broadcasts via tag filters
  4. 04 Post-send actions flip custom columns or move to folders
  5. 05 Make.com integration wires your shop in
  6. 06 Reminders for shipping check-ins

How it works

  1. 01

    Add order columns → tag customers by segment → save /shipped /tracking templates → wire your shop via Make.

  2. 02

    com → drop reminders for shipping → broadcast tag-filtered promotions.

Every Telegram account runs through its own proxy with a dedicated IP. Sessions live encrypted on Entergram's servers; your browser never talks directly to Telegram.

Why teams choose Entergram

  1. 01

    Multi-Account Inbox

    5 Telegram accounts per seat in every plan, all in one searchable, filterable chat table. Add more in the same seat for €5/month each. Each user only sees the accounts they themselves connected.

  2. 02

    CRM Layer on Top

    Custom columns (text, multiselect, date, number, checkbox), workspace-shared tags, internal comments per chat, reminders delivered to your Telegram via the Reminder Bot, slash-command templates.

  3. 03

    Reach & Insights

    Server-side proxied broadcasts with rate-limit tiers, response analytics with private-vs-group weighting, ticket SLA, and a per-member team performance board. Pro plan.

Explore Features

Multi-Account Inbox

5 Telegram accounts per seat in every plan, +€5/mo per extra in the same seat

Broadcasts

Server-side proxied jobs with conservative rate-limit tiers; close the browser, come back later

Analytics

Headline cards, 7×24 heatmap, weighted response stats, team performance board (Pro)

CRM & Tickets

Custom columns, tags, comments, reminders, ticketing with SLA, kanban view

View all features

Get started with Entergram

Free 3-day Pro trial. 5 Telegram accounts per seat with proxy + dedicated IP, on every plan.

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