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Telegram CRM

Telegram Team Inbox — Seats, Roles & Shared Workspace

Telegram team inbox and shared workspace: add seats with Member/Admin/Owner roles, internal comments and shared tags — each member's own chats stay private.

Workspace

A shared team inbox where each person's chats stay private

Here's the part that matters most: each person only sees chats from the Telegram accounts they connected themselves. Message content is never shared between teammates unless two of you connect the same account. What everyone does share is the CRM layer on top — custom columns, tags, internal comments, tickets, reminders, templates and audit logs — so the team stays in sync without ever reading each other's DMs.

Read the workspace docs
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    Seat-based team model

    One free Owner slot, plus Basic seats (€29/seat) or Pro seats (€39/seat). Pro seats include analytics and the public API for that member.

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    Three roles

    Member / Admin / Owner. Owners buy seats and manage billing; admins manage members, custom fields, ticket SLA and API keys; members read and write field values.

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    Internal comments per chat

    Threaded notes your Telegram contact never sees. Useful for handoffs ("customer's card failed 3DS, EU card") so the next teammate has context without re-asking.

Frequently asked questions

Frequently asked questions

Can my teammates read my Telegram messages?
No. Each user only sees chats from the Telegram accounts they themselves connected. Telegram message content is never shared between teammates unless two of them connect the same Telegram account into their own Entergram accounts. The CRM layer (custom columns, tags, comments, tickets, templates, audit log) is what's shared workspace-wide.
How does the team see analytics?
Owners and admins always see every member's data in workspace mode. Members see every member's data only if 'Members can see all analytics' is on (off by default). When that setting is off, members are automatically locked to their own accounts.
What's the difference between a Basic seat and a Pro seat?
Basic seats include the core CRM (chat table, custom columns, tags, comments, reminders, data export, workspace). Pro seats add analytics, ticketing, the public API, MCP access and the Make.com integration.
Can I tighten what members can do?
Yes. Owners and admins toggle member permissions in Workspace Settings — turn off ticket deletion, lock members to their own accounts on Analytics, restrict data exports, share or hide broadcast templates.
How do I share a Telegram account with a teammate?
Both of you connect that same Telegram account in your own Entergram accounts. The Telegram session can be live in multiple Entergram users at once — that's how teams operate a shared support inbox or sales account.
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