Last Updated: January 5, 2026

Entergram is a customer relationship management (CRM) platform designed to help users organize and manage Telegram-based workflows, including leads, conversations, support tickets, and related metadata. These Terms of Service ("Terms") form a legally binding agreement between you ("you" or "your") and Entergram ("Entergram," "we," "us," or "our"). By accessing or using the Service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Service.

1. Use of the Service

1.1 Eligibility. You must be at least 18 years old and legally capable of entering into binding agreements. By using the Service, you represent and warrant that you meet these requirements.

1.2 Account Connection and Security. The Service allows you to connect one or more Telegram accounts to enable CRM functionality. You are solely responsible for safeguarding your Telegram accounts, devices, authentication credentials, and access methods. Entergram does not verify or monitor the security of your Telegram accounts.

To provide the Service, Entergram may store encrypted Telegram session data and technical identifiers necessary to maintain connectivity. Entergram does not guarantee session persistence, uninterrupted access, or continued availability of any Telegram account.

1.3 User Responsibility. You are responsible for all activity conducted through your connected Telegram accounts, including compliance with Telegram’s terms of service, acceptable use policies, and applicable laws. Any consequences arising from your Telegram usage remain your sole responsibility.

1.4 Permitted Use. You may use the Service only for lawful purposes consistent with its intended functionality. Misuse, abuse, or use that violates applicable laws or third-party rights is prohibited.

2. Relationship with Telegram

Entergram is an independent third-party software tool and is not affiliated with, endorsed by, or sponsored by Telegram Messenger LLP or its affiliates. Telegram is a separate service governed by its own terms, policies, and technical systems.

Entergram does not control Telegram’s infrastructure, enforcement actions, availability, or security. Any suspension, restriction, limitation, or termination of your Telegram account is determined solely by Telegram and occurs independently of Entergram.

3. Features and Functionality

3.1 Multi-Account Management. The Service enables management of multiple Telegram accounts within a single interface.

3.2 Customization and Ticketing. You may create custom fields, tags, filters, and support tickets to organize workflows and communications.

3.3 Data Handling. You may export and delete stored metadata through available settings. Entergram does not guarantee the accuracy, completeness, or availability of third-party data.

4. Privacy and Data Protection

4.1 Session and Data Processing. Entergram stores encrypted session data and limited metadata solely to operate the Service. Message content remains governed by Telegram’s systems and encryption protocols.

4.2 Metadata Storage. Stored data may include usernames, identifiers, labels, and organizational metadata required for CRM features. You may request deletion of such data at any time.

4.3 Compliance. Entergram seeks to comply with applicable data protection laws, including GDPR. Requests related to personal data may be sent to hello@entergram.com. Additional details are described in our Privacy Policy.

5. Intellectual Property

5.1 Ownership. All rights, title, and interest in the Service, including software, interfaces, branding, and documentation, remain with Entergram or its licensors.

5.2 License. Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal purposes.

5.3 User Content. You retain ownership of content you input into the Service and grant Entergram a limited license to process such content solely to operate and improve the Service.

6. Prohibited Conduct

You agree not to:

- Reverse engineer, decompile, or attempt to extract source code;

- Interfere with or disrupt the Service or its systems;

- Use the Service to violate Telegram’s terms or applicable laws;

- Engage in fraudulent, abusive, or harmful behavior.

7. Termination and Suspension

7.1 By You. You may stop using the Service at any time and delete your data through available settings.

7.2 By Us. We may suspend or terminate access if required by law, to protect the Service or users, or in response to misuse or violations of these Terms.

7.3 Effect of Termination. Upon termination, your right to use the Service ceases immediately.

8. Disclaimers, Limitation of Liability, and Indemnification

8.1 Disclaimer of Warranties. The Service is provided on an 'AS IS' and 'AS AVAILABLE' basis, without warranties of any kind, whether express or implied.

8.2 Limitation of Liability. To the maximum extent permitted by law, Entergram shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of access, or business interruption. Entergram’s total liability for any claim shall not exceed the fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

Without limiting the foregoing, Entergram shall not be liable for any unauthorized access to, compromise of, or misuse of Telegram accounts or sessions, including session theft, credential compromise, or security breaches, whether arising from user actions, third-party attacks, malware, device compromise, or other causes, except to the extent liability cannot be excluded under applicable law.

Entergram shall also not be liable for Telegram account suspensions, bans, enforcement actions, session invalidations, message restrictions, data loss, or service interruptions caused by Telegram or third-party systems.

8.3 Third-Party Platform Risk. You acknowledge that the Service interoperates with Telegram at your direction. You assume all risks associated with connecting, storing, and using Telegram accounts or sessions through the Service.

8.4 Indemnification. You agree to indemnify, defend, and hold harmless Entergram, including its founders, developers, and operators, from any claims, damages, losses, or expenses arising out of your use of the Service or violation of these Terms.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any dispute shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be settled by binding arbitration in Delaware. You waive any right to participate in class actions or jury trials.

10. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in effect.

These Terms constitute the entire agreement between you and Entergram regarding the Service.

To the maximum extent permitted by law, no individual founder, developer, or operator of Entergram shall be personally liable for claims related to the Service.

11. Contact Information

For questions regarding these Terms, contact us at hello@entergram.com.