Entergram

Telegram CRM Features

Multi-account inbox, workspaces, analytics, broadcast, and CRM pipelines — everything your team needs to manage Telegram.

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The complete Telegram CRM for teams

Telegram wasn't built for teams — no shared inbox, no analytics, no way to manage several accounts together, and no CRM layer over your chats. Entergram adds all of it: connect every personal Telegram account your team uses into one workspace, then assign chats, leave internal notes, and build a pipeline with custom columns, tags and reminders on top of the conversations you already have.

Each feature below is a building block of that CRM — a multi-account inbox with a dedicated IP per account, team workspaces with roles, response-time analytics, safe bulk broadcasts, a ticketing system with SLAs, plus a REST API and a Telegram MCP server so AI tools like Claude and ChatGPT can act on your chats. Use one capability on its own or combine them into a full Telegram-first CRM.

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Telegram Broadcast

Send mass messages safely with templates, variables and attachments. Server-side jobs run while you close the browser.

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Entergram

Multiple Telegram Accounts

Connect unlimited Telegram accounts and manage them from a unified inbox — no more swapping between sessions.

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Contact Label Lead Customer VIP

Telegram Custom Columns & Tags

Add custom columns, color-coded tags and reminders to any chat. Build the CRM that fits how your team actually works.

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Type a message… Ticket #TKT-1042 OPEN

Telegram Ticketing System

Convert any chat into a tracked ticket with status, priority, assignee and SLA — fully managed inside Telegram.

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Messages Sent Received

Telegram Analytics

Track messages sent, received, response times and team performance with auto-enabled dashboards and heatmaps.

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Workspace

Telegram Workspaces

Invite teammates and share columns, tags, tickets and templates workspace-wide while each member only sees their own chats.

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Telegram Lead Management — Pipeline, Tags & Outreach

Telegram lead management in one CRM: build a pipeline with Stage columns, prioritize with tags, set reminders, and run personalized broadcasts for outreach.

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Your IP 185.220.101.42 Proxy IP a7f3:9c2d:1e4b 92.34.18.7

Telegram Proxy & Dedicated IP

Every account runs through its own dedicated-IP proxy. Encrypted sessions, no shared fingerprints, included in every plan.

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AI

Telegram CRM Automation with MCP — AI Agents Inside Entergram

Automate your Telegram CRM with MCP: let AI agents run multi-account inboxes, messaging and support workflows on live Entergram data — scoped and audited.

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AI

Telegram CRM API — Automate Your Telegram Workflow

Telegram CRM API: a workspace-scoped REST API to sync chats and contacts, fire broadcasts, create tickets and build internal tools on your own data.

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Feature illustration

Why teams choose Entergram

Telegram wasn't built for teams. Entergram adds the tools you're missing — shared workspaces, analytics, broadcast, and a proper CRM pipeline.

  • One workspace for all your Telegram accounts.
  • CRM pipeline with custom columns, assignment, and filters.
  • Broadcast personalized messages to hundreds of clients at once.
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Connect your AI

Telegram MCP — plug your chats into Claude & ChatGPT

Beyond the CRM, Entergram hosts a Telegram MCP server. Connect your personal Telegram to Claude, ChatGPT, n8n or Make.com over one secure endpoint and let any MCP-compatible AI read and act on your chats.

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Telegram CRM
Frequently Asked Questions

What is a Telegram CRM?
A Telegram CRM is a customer relationship management tool built specifically for Telegram. It connects your real Telegram accounts, turns chats into an organized team inbox, and adds CRM features Telegram lacks natively — chat assignment, ticketing, custom fields, broadcasts, and analytics.
Can you read my messages?
No. Messages are encrypted end-to-end. Entergram has no access to message content. See our security page for details.
What is Entergram?
A Telegram CRM for teams. Connect multiple Telegram accounts into one workspace, assign chats, track analytics, and broadcast messages — things Telegram doesn't let you do natively.
Can I use Entergram as a Web3 or crypto CRM?
Yes. Telegram is where Web3 lives, so Entergram works as a Web3 CRM for crypto projects, DAOs, NFT communities and trading desks. Connect the team's personal Telegram accounts, tag and segment members, track group and channel ownership across your community, broadcast announcements, and turn support requests into tickets — all from one workspace.
Can multiple team members manage the same personal Telegram account safely?
Yes. Instead of sharing login credentials — which is risky and against Telegram's terms — each team member connects the same Telegram account from their own workspace. Telegram's MTProto protocol supports multiple concurrent sessions natively, so everyone can read, reply and act on the same chats in parallel without signing each other out. Sessions are encrypted server-side with AES-256-GCM, each runs through its own proxy with a dedicated IP, and 2FA stays with the account owner. Nobody ever sees the password or 2FA code.
Does Entergram use Telegram bots or personal accounts?
Entergram connects your personal Telegram account — the same account you use on Telegram Desktop or mobile. It is not a bot. You sign in with your phone number and 2FA, and Entergram works on top of your real chats, groups and contacts. This is why features like multi-account inbox, broadcasts to existing chats, analytics on your conversations, and group ownership mapping all work — things a bot can't access.
What problems does it solve?
Telegram has no team collaboration, no analytics, and no way to manage multiple accounts together. Entergram adds workspaces with chat assignment, message analytics with response time tracking, group ownership visibility, broadcast messaging, and CRM columns for pipeline management.
How do workspaces work?
Connect multiple Telegram accounts into a shared workspace. Assign chats to team members, leave internal comments, create custom columns to organize your pipeline, and share filters so everyone sees the same priorities.
Can I see who owns which groups?
Yes. A dedicated page shows group and channel ownership. The network map also shows how contacts relate — common groups, ownership links, and affiliations.
What analytics are available?
Message volume, response times, activity heatmaps, and team performance comparison. Managers can compare reps side-by-side.
Can I send bulk messages?
Yes. The broadcast tool lets you send personalized messages to hundreds of chats at once, filtered by tags, across multiple accounts.
How many accounts can I connect?
Up to 5 on the Basic plan, with extra accounts at €5/month each.
Is there a free trial?
Yes, 3 days. Full access to all features.
Is my connection secure?
Sessions are protected with AES-256-GCM encryption. Your session files are unreadable to anyone without your key.
What about personal chats?
Team members can exclude personal chats from the workspace entirely. Only chats they choose to share will appear.
Can I export data?
Yes. Export all CRM data to CSV — custom columns, metadata, everything. Messages are not included (they're encrypted).

What our users say

"Since we started using Entergram, our team actually knows who's handling which chats. The workspace and assignment features alone made it worth it."

Lena P. Avatar

Lena P.

Digital Agency Owner

"Managing dozens of chats was chaos before Entergram. Now I broadcast to clients and track every response. My follow-up rate went from guesswork to data."

Carlos R. Avatar

Carlos R.

Sales Consultant

"The workspace changed our support flow completely. We assign chats, leave internal notes, and nothing falls through the cracks anymore."

Sophie C. Avatar

Sophie C.

Support Team Lead