Last Updated: January 5, 2026
Introduction
Welcome to Entergram! This Privacy Policy explains how we handle your data while using our Telegram CRM platform ("Service"). By using Entergram, you agree to the practices described here.
1. We Never Access Your Messages
We do not read, store, or process the content of your Telegram messages. This includes:
- Text, photos, videos, voice messages, documents, or other files
- Private or group chats, channels, and call content
- End-to-end encrypted data
Only metadata needed to run your CRM features is collected. Your messages remain private and never touch our servers in readable form.
2. Metadata We Collect
To provide CRM features like tags, tickets, filters, dashboards, and analytics, we collect only non-content data exposed by Telegram's API, including:
- Chat IDs, group/channel names, and usernames
- Timestamps, sender IDs, message counts, and deletion flags
- Any tags, notes, custom fields, or tickets you create in Entergram
- Technical session information needed to keep your Telegram account connected
- Usage analytics (e.g., messages per hour/day) for dashboards and product improvements
3. Third-Party Services
We use trusted third-party services to operate and improve Entergram:
- **Google Analytics & PostHog** for anonymized usage tracking and analytics
- **Stripe** for processing payments securely
- **Supabase** for authentication and user account management
- **Railway** for hosting and infrastructure
These services may temporarily handle limited metadata as part of their functionality, but they do not access your Telegram messages.
4. How We Use Your Data
The metadata we collect is used only to:
- Power dashboards, filters, tags, and tickets
- Generate analytics and activity summaries
- Maintain security and prevent abuse
- Comply with legal requirements
5. Legal Bases (GDPR & Similar Laws)
We process your data based on:
- Contractual necessity: to provide the CRM service you signed up for
- Legitimate interests: security, fraud prevention, and product improvement
- Your consent: for optional features you enable
6. Data Sharing & Disclosure
We do not sell, trade, or rent your data. We may share metadata with third parties only when required for legal compliance, fraud prevention, or service operation.
7. Security
Your data is protected with strong measures, including encryption in transit and at rest, strict access controls, regular security audits, and secure development practices.
8. Data Retention & Deletion
We keep your metadata only as long as your account is active. When you delete your account or request erasure, all data is permanently removed within 30 days (except where legally required to retain records).
9. Your Rights
You have full control over your data. You can:
- **Download My Data** – export all your data instantly
- **Delete All My Data** – permanently remove everything within seconds
No emails required, and no waiting. You can access these options in Settings → Data tab.
10. International Transfers
Your data may be processed in the United States or other countries. We ensure adequate safeguards in compliance with GDPR or applicable laws.
11. Children
Entergram is not intended for anyone under 18. We do not knowingly collect data from children.
12. Updates to This Policy
We may update this Privacy Policy occasionally. The new version will always be posted here with an updated 'Last Updated' date.
For major changes (e.g., collecting new data types), we will notify you via email or an in-app notice before the change takes effect.
13. Contact Us
For questions, feature requests, or privacy concerns: hello@entergram.com
We usually respond within a few hours.
