Last Updated: November 30, 2025
Introduction
This Privacy Policy explains how Entergram ("we," "us," or "our") collects, uses, and protects information when you use our web-based CRM platform that works with Telegram (the "Service"). By using Entergram, you accept the practices described here.
1. Our Core Promise – We Never Touch Your Message Content
We do not read, access, store, or process the actual content of your Telegram messages in any way. This includes:
- Text of private chats, group chats, or channels
- Photos, videos, voice messages, documents, stickers, or any other files
- Voice or video call content
- Any end-to-end encrypted data
Nothing you say in Telegram ever hits our servers in readable form.
2. Data We Never Collect or Store
Under no circumstances do we retain:
- The content of your conversations or media
- Deleted messages
- Anything that would allow reconstruction of private or secret chats
3. Data We Do Collect (Strictly Limited & Only for CRM Features)
To deliver sorting, tagging, analytics, ticketing, and dashboard features, we only collect non-content data that Telegram already exposes through its API, such as:
- Chat identifiers, titles, and publicly visible participant details (usernames, first/last names, profile photos, phone numbers only if you made them public)
- Basic metadata (message timestamps, sender IDs, message counts, deletion flags)
- Usage statistics and heatmaps (e.g., messages per hour/day)
- Any tags, notes, custom fields, tickets, or other data you voluntarily create inside Entergram
- Technical session information required to keep your Telegram account connected
4. How We Use This Data
The limited data we collect is used exclusively to:
- Power your CRM dashboards, filters, tags, and tickets
- Generate analytics and activity heatmaps you request
- Keep the Service secure and detect abuse
- Comply with legal requirements
5. Legal Bases (GDPR & Similar Laws)
We process data based on:
- Contractual necessity – to provide the CRM service you signed up for
- Legitimate interests – security, fraud prevention, and product improvement
- Your consent – for any optional features
6. Data Sharing & Disclosure
We do not sell, rent, or trade your data.
7. Security
We protect your data with industry-standard measures: encryption in transit and at rest, strict access controls, regular security audits, and secure development practices.
8. Data Retention & Deletion
We keep your data only as long as your account is active. When you delete your account or request erasure, everything is permanently removed within 30 days (except where we are legally obligated to retain certain records).
9. Your Rights
You can access, export, or permanently delete all data we hold about you at any time.
Just go to Settings → Data tab:
- **Download My Data** – get a complete export instantly
- **Delete All My Data** – everything is erased permanently within seconds
No waiting, no emails required. You’re in full control.
10. International Data Transfers
Your data may be processed in the United States or other countries.
11. Children
Entergram is not intended for anyone under 18. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy from time to time. The new version will be posted here with an updated “Last Updated” date.
If we ever make material changes that significantly affect your privacy (for example, we start collecting new categories of data or change how we use it), we will notify you by email or a prominent notice in the app before the change takes effect.
13. Contact Us
For support, feature requests, or any other questions: hello@entergram.com
We usually reply within a few hours.