Last Updated: August 29, 2025
At Entergram, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your data when you use Entergram, a Customer Relationship Management (CRM) platform for Telegram (the “Service”). By using Entergram, you agree to the practices described in this Privacy Policy.
1. Data We Collect
1.1 Chat Metadata:
Entergram collects and stores only lightweight chat metadata from your connected Telegram accounts, including:
- Usernames
- Member counts of groups or channels
- Group invite links
1.2 User-Generated Content:
When you use Entergram, you may create custom columns (e.g., text, multiple choice, checkboxes) or tickets. This data is stored to provide the Service’s functionality.
1.3 No Message Storage:
Entergram does not access, store, or view your Telegram messages. Messages are processed locally in your browser using Telegram’s MTProto encryption technology and remain solely under your control.
2. How We Use Your Data
We use the collected data to:
- Provide and improve the Service, including enabling you to manage multiple Telegram accounts, create tickets, and organize chats with custom columns.
- Allow you to download your chat metadata or delete your data via the settings page.
- Ensure compliance with applicable laws, including GDPR.
3. Data Storage and Security
3.1 Storage:
Chat metadata and user-generated content (e.g., custom columns, tickets) are securely stored on our servers. Telegram messages are not stored and exist only in your browser.
3.2 Security:
We use industry-standard security measures to protect your data, including encryption for data in transit and at rest. However, no system is completely secure, and we cannot guarantee absolute security.
3.3 Data Retention:
We retain chat metadata and user-generated content only for as long as you use the Service. You can delete your data at any time via the settings page, and it will be permanently removed from our servers.
4. Your Data Rights (GDPR Compliance)
Entergram is fully compliant with the General Data Protection Regulation (GDPR). You have the following rights:
- Access: You can download your chat metadata and user-generated content from the data page at any time.
- Deletion: You can delete all your data immediately via the settings page.
- Portability: You can export your data in a structured, machine-readable format.
- Rectification: You can edit or update your data within the Service.
- Objection: You may object to the processing of your data by contacting us or deleting your data.
To exercise these rights, use the settings or data page in Entergram or contact us at [email protected].
5. Data Sharing
Entergram does not sell, share, or disclose your data to third parties, except:
- When required to comply with applicable laws or respond to legal processes (e.g., court orders).
- To protect the rights, property, or safety of Entergram, its users, or the public.
- With service providers who assist in operating the Service, under strict confidentiality agreements.
6. Third-Party Services
Entergram integrates with Telegram, a third-party platform. Your use of Telegram is subject to Telegram’s terms of service and privacy policy. Entergram does not control Telegram’s data practices and is not responsible for them.
7. Cookies and Tracking
Entergram may use cookies or similar technologies to enhance your experience, such as remembering your preferences or improving performance. You can manage cookie settings through your browser.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via the Service or by email. Your continued use of Entergram after such changes constitutes acceptance of the updated Privacy Policy.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at [email protected].
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