All Use Cases

Use Cases

Telegram CRM for Trading Desks

Counterparty comms with metadata attached to every chat — deal size, status, payment method. Tickets with SLA for desk handovers. Server-side proxied broadcasts for end-of-day notes. The Telegram CRM trading desks use to bring structure and audit to Telegram deal flow.

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The Challenge

The Challenge

Trading desks run Telegram for counterparty comms but treat chats as ephemeral. Deal metadata lives in heads or in spreadsheets; handovers between traders happen by shouting; compliance has nothing to point to when audits ask 'who said what when'.

How Entergram Helps

How Entergram Helps

Add structured custom columns to every chat — deal size as a number, status as a colored multiselect (Quoted → Negotiating → Confirmed → Settled), settlement as a date. Use tickets when a trade has an SLA (e.g.

'reply by 16:00 UTC'). Internal comments capture desk-side context that the counterparty never sees. The Activity Log records every change with actor and timestamp — that's your audit trail.

Every account runs on its own proxy with a dedicated IP so fingerprints don't cross.

Key Features for

Trading Desks

  • — Custom columns: Deal size (number), Status (multiselect), Counterparty (text), Settlement (date)
  • — Tickets with SLA for time-sensitive trades and handovers
  • — Internal comments for desk-side context (never seen by counterparty)
  • — Activity log: every status/field change recorded with actor + timestamp
  • — Per-account dedicated IP — accounts never share fingerprints
  • — Data export to CSV for compliance / archival

Key Benefits

  1. 01 Trade metadata structured on every conversation
  2. 02 Tickets with SLA enforce response windows on time-sensitive trades
  3. 03 Internal comments + activity log = real audit trail
  4. 04 Workspace-shared CRM layer; Telegram message content stays per-user
  5. 05 Per-account dedicated IP
  6. 06 CSV exports of contacts, chats, custom fields and the activity log

How it works

  1. 01

    Connect trader accounts → define columns (Deal size, Status, Counterparty, Settlement) → enable tickets for SLA-bound trades → use internal comments for desk notes → review activity log for audits → export CSV for compliance.

Every Telegram account runs through its own proxy with a dedicated IP. Sessions live encrypted on Entergram's servers; your browser never talks directly to Telegram.

Why teams choose Entergram

  1. 01

    Multi-Account Inbox

    5 Telegram accounts per seat in every plan, all in one searchable, filterable chat table. Add more in the same seat for €5/month each. Each user only sees the accounts they themselves connected.

  2. 02

    CRM Layer on Top

    Custom columns (text, multiselect, date, number, checkbox), workspace-shared tags, internal comments per chat, reminders delivered to your Telegram via the Reminder Bot, slash-command templates.

  3. 03

    Reach & Insights

    Server-side proxied broadcasts with rate-limit tiers, response analytics with private-vs-group weighting, ticket SLA, and a per-member team performance board. Pro plan.

Explore Features

Multi-Account Inbox

5 Telegram accounts per seat in every plan, +€5/mo per extra in the same seat

Broadcasts

Server-side proxied jobs with conservative rate-limit tiers; close the browser, come back later

Analytics

Headline cards, 7×24 heatmap, weighted response stats, team performance board (Pro)

CRM & Tickets

Custom columns, tags, comments, reminders, ticketing with SLA, kanban view

View all features

Get started with Entergram

Free 3-day Pro trial. 5 Telegram accounts per seat with proxy + dedicated IP, on every plan.

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