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Telegram CRM

Telegram Analytics — Heatmaps, Response Times & Team Board

Telegram analytics for teams in Entergram CRM: 4 headline cards, 7×24 activity heatmap, response statistics with weighted reply latency, top chats and a per-member performance board. Auto-enabled on the Pro plan when you connect a Telegram account.

Messages Sent Received

Pro plan, no extra setup

On the Pro plan (and the 3-day Pro trial) analytics is enabled automatically the moment you connect a Telegram account — no separate Connect Analytics step. Entergram pulls historical data in the background, then keeps it incremental. Personal mode shows one of your accounts at a time; workspace mode aggregates across selected members.

Read the analytics docs
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    4 headline cards

    Total messages, response rate, active chats, outgoing — each with a help tooltip and (on short ranges) a colored delta vs. the previous period.

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    7 × 24 activity heatmap

    Weekday × hour grid colored by message frequency. Toggle direction (All / Incoming / Outgoing). Click a cell for the exact count and percentage of peak.

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    Response statistics, fairly weighted

    Reply rate and weighted average response time. Triggers are every incoming private message, plus mentions and replies in groups (channels are ignored). Replies inside 1 hour count; groups are weighted half (0.5×) vs private (1.0×).

Frequently asked questions

Frequently asked questions

Do I need to do anything to turn analytics on?
No. On the Pro plan (and on the free 3-day Pro trial) analytics is enabled automatically when you connect a Telegram account. The first sync runs in the background; the page shows a Syncing badge until it finishes. On Basic the page falls back to the Custom Fields Analytics view.
What counts as a 'trigger' for response rate?
In private chats, every incoming message is a trigger. In groups and supergroups, only @mentions of you and replies to your messages count. Channels are ignored. A reply within 1 hour of the trigger counts toward the rate.
How is average response time calculated?
It's a weighted average of your reply latencies. Private chats are weighted 1.0; group mentions/replies are weighted 0.5 because group pings are usually less urgent than direct messages.
Can I see per-teammate performance?
Yes — workspace mode includes a Team Performance board with one row per member showing incoming/outgoing counts, response rate, response time, current unread chats, and audit-log activity. Owners and admins always see every member's data; members see all data only if 'Members can see all analytics' is on.
Does analytics aggregate across multiple Telegram accounts?
Yes. You can pick one account or many; the four headline cards, the heatmap and the response stats all reflect the aggregate of the selected accounts. In workspace mode the account picker is grouped by member.
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