Telegram is Native, Not a Zap
HubSpot Service Hub is a powerful CRM, but Telegram is missing — you need Zapier or a paid marketplace app to make it work, and even then it's bot-based and brittle. Entergram is built for Telegram from day one.
Comparison
HubSpot has no Telegram. Entergram is built for it.
HubSpot Service Hub doesn't ship with a native Telegram channel — connecting Telegram requires Zapier or paid marketplace apps. Entergram is a Telegram-first CRM with personal account support out of the box.
Comparison
Feature-by-Feature Comparison
How HubSpot and Entergram compare for Telegram-based CRM and support.
| HubSpot | Entergram | |
|---|---|---|
| Telegram Connection | No native Telegram channel — requires Zapier or marketplace apps | Native, direct personal Telegram account connection |
| Personal Account Support | Not supported natively; bot-based via integrations | Real personal Telegram accounts your customers already chat with |
| Message Types | Limited via integration — usually text only, media is fragile | Full Telegram experience — media, stickers, reactions, replies, voice |
| Account Limits | No native concept of Telegram accounts | Up to 5 personal Telegram accounts per seat |
| Ticketing / Workflow | Strong CRM and ticket pipelines, channel-agnostic | Telegram-native ticketing tied directly to chats and messages |
| Pricing | Service Hub Pro $90/seat/month + Zapier ($20+/mo) for Telegram | Free tier available, Pro from $29.99/month — Telegram included |
| Setup Time | Zapier flows or marketplace install plus mapping work | Connect Telegram account in 2 minutes |
| Custom Fields | Rich CRM custom properties | Custom columns with dropdown options, assignees, tags |
| Telegram-specific Analytics | Generic CRM and conversation reports | Telegram-native response time, read receipts, message analytics |
| API / Automation | REST API, workflows, marketplace apps | REST API + MCP protocol for AI agents, included |
Why Teams Choose Entergram Over HubSpot for Telegram
Predictable, Telegram-First Pricing
HubSpot Service Hub Pro is around $90/seat/month and you still pay extra for a Telegram bridge like Zapier. Entergram has a free tier and Pro at $29.99/month — Telegram included, no add-ons.
A CRM Built Around Real Conversations
HubSpot models contacts and deals around forms and email. Entergram is built around real Telegram conversations — every chat becomes a contact, every message a piece of CRM data, automatically.
Ready for a Telegram CRM instead of HubSpot?
Start with Entergram for free — connect your Telegram account in minutes.
