Analytics overview
The Analytics page turns your Telegram activity into numbers you can act on: how many messages you send and receive, how often you reply and how fast, when your audience is active, which chats dominate your time, and — for workspaces — how each teammate is performing.
Analytics is Pro-only. On the Pro plan (and the 3-day Pro trial), it’s wired up automatically when you connect a Telegram account — there is no separate “connect analytics” step. On Basic, the Analytics page falls back to the Custom Fields Analytics view (see CRM metrics).
What Analytics is for
Section titled “What Analytics is for”Analytics answers three kinds of questions:
- “How am I performing?” — message volume, reply rate, response time, media usage
- “When is my audience active?” — heatmaps by day of week and hour of day
- “How is my team doing?” — per-member performance, SLA compliance, ticket flow (workspace mode)
Everything on the page is driven by two inputs: which accounts you’re looking at, and which time range.
Access matrix
Section titled “Access matrix”| Capability | Free / Basic | 3-day Pro trial | Pro | Pro seat (workspace) | Business |
|---|---|---|---|---|---|
| Short time ranges (Today, 3d, 7d) | — | ✓ | ✓ | ✓ | ✓ |
| Long time ranges (30d, 1y, All time) | — | — | ✓ | ✓ | ✓ |
| Custom date range | — | — | ✓ | ✓ | ✓ |
| CRM view | — | ✓ | ✓ | ✓ | ✓ |
| Chat-type filter (personal) | — | ✓ | ✓ | ✓ | ✓ |
| Workspace analytics aggregation | — | — | — | ✓ | ✓ |
| Team / performance board | — | — | — | ✓ | ✓ |
| Ticket analytics | — | — | — | ✓ (if tickets enabled) | ✓ |
| Custom-fields analytics (fallback) | ✓ | ✓ | ✓ | ✓ | ✓ |
The free 3-day Pro trial auto-starts when you connect your first Telegram account.
How analytics gets connected
Section titled “How analytics gets connected”On Pro, analytics is enabled automatically the moment you connect a Telegram account. As soon as the account finishes connecting, Entergram starts pulling historical data in the background.
On the analytics page, each account is labeled:
- Synced (green) — ready
- Syncing (blue) — initial sync in progress
The first sync can take minutes to tens of minutes depending on history. Subsequent refreshes are incremental.
Personal mode vs workspace mode
Section titled “Personal mode vs workspace mode”The page works in two modes; the switcher is in the sidebar.
Personal mode
Section titled “Personal mode”- Pick one of your own connected accounts
- All metrics are about messages between you and your chats
Workspace mode
Section titled “Workspace mode”- Aggregates across selected workspace members’ accounts
- Account filter is grouped by member — toggle individuals or whole members on/off
- Cards and charts reflect the aggregate; the Team Performance board breaks it down per member
Who sees what
Section titled “Who sees what”- Owners and admins always see every member’s data
- Members see every member’s data only if the workspace setting “Members can see all analytics” is on
- When that setting is off, members are automatically locked to their own accounts — the UI enforces it
Time range
Section titled “Time range”Presets
Section titled “Presets”Today,3d,7d— available on any Pro-tier access30d,1y,All time— paid-tier only (hidden on trial)
Custom range
Section titled “Custom range”- From / To date pickers; paid-tier only
- If you enter dates reversed, Entergram swaps them
Period comparison
Section titled “Period comparison”Short ranges (up to 30 days) display a delta next to each headline metric — e.g. “+12.5% vs last 7 days”. For long ranges (1y, all, custom), the comparison disables automatically.
Views: CRM and Tickets
Section titled “Views: CRM and Tickets”A toggle at the top of the controls switches what the page analyzes:
- CRM view — messaging activity. Available everywhere — see CRM metrics.
- Tickets view — ticket flow and SLA. Workspace mode only — see Workspace, team & tickets.
Sync, loading, and error states
Section titled “Sync, loading, and error states”First-time sync
Section titled “First-time sync”When a fresh Telegram account is connected on Pro, analytics is enabled automatically and Entergram immediately starts pulling historical data. The page shows a progress bar with stage names (syncing → fetching metadata → analyzing → ready), an ETA where available, and per-account progress if multiple accounts are syncing at once. Interactions on the Analytics page are blocked until the initial sync completes.
Background refresh
Section titled “Background refresh”After the first sync, incremental refreshes happen quietly. A small banner appears at the top while the rest of the page stays usable.
Errors
Section titled “Errors”If the data fetch fails, you get an inline error card with a Retry button.