Customer communication platform for Telegram
A shared team inbox for Telegram — built for support teams, not bots.
Entergram brings every connected Telegram account into one shared inbox, so your whole team answers from a single screen — with assignments, SLA tickets, a Kanban board and an AI agent. Omnichannel-grade support, native to Telegram, sent from your real accounts instead of a bot.
Ticketing features
A dedicated page for every part of the desk
The Telegram support desk is built from a few core pieces — explore what each one does and how it works.
Tickets from a Message
Turn any Telegram message into a tracked support ticket — status, priority, assignee and SLA, no bot.
Explore feature →Kanban Board
Work your Telegram tickets as a drag-and-drop board grouped by status or priority, with bulk actions.
Explore feature →Tickets Linked to Chats
Open a ticket from a chat and it stays linked to that group — full conversation context, one click away.
Explore feature →Assign Tickets to Agents
Route every ticket to an owner, watch the per-agent load, and ping the assignee right inside Telegram.
Explore feature →Ticket SLAs
Set a response deadline and watch each ticket move Healthy → At risk → Breached before it slips.
Explore feature →What is a shared Telegram inbox?
A shared team inbox for Telegram, built on the accounts you already use
Most tools bolt a bot onto Telegram and lose every bit of context the moment a chat comes in. Entergram works the other way around: it connects your team's real Telegram accounts into one shared inbox, then layers a support desk on top — tickets, SLAs, statuses, assignees and analytics — without ever turning your conversations into a faceless bot thread.
- One shared inbox for every connected Telegram account — managers see the whole operation, agents work their own chats.
- A true team inbox: shared tags, tickets, comments and templates, with seats, roles and per-agent privacy.
- Open a ticket straight from any message or contact profile; it stays linked to the conversation.
- Six statuses, three priorities, SLA timers and a Kanban board — the structure a support team actually needs.
From inbox chaos to a real support desk in four steps
No bot setup, no migration — connect the accounts you already run on Telegram.
- 01
Connect your team's Telegram accounts
Each agent connects their own Telegram account; managers get the whole operation in one shared workspace. Every account ships with its own dedicated IP, so nothing gets flagged.
- 02
Triage in one shared inbox
Incoming chats from every account appear in a single filterable table. Tag, assign and prioritize — or let the AI agent triage them for you.
- 03
Open tickets with SLAs
Convert any message or contact into a ticket linked to the conversation, with a status, assignee, priority and SLA clock that warns you before it breaches.
- 04
Resolve faster, then measure it
Close tickets from the Kanban board, draft replies with AI, and watch response time, resolution time and SLA compliance on the analytics board.
Telegram for business
Telegram for business — more than a Business account
Telegram Business adds a few automations to a single account — greetings, quick replies, opening hours and a public profile. That's fine for a solo seller, but it falls apart the moment two people need to answer the same chats. Entergram is the layer that turns Telegram into a real business support channel for a whole team: every account in one shared inbox, conversations assigned to an owner, an SLA on every request, and analytics on how fast you reply — without forcing customers onto a bot or a second app.
- Use the personal and business accounts you already run — no new bot, no migration, no number changes.
- Add your whole team: seats, roles and a shared workspace where each agent's own DMs stay private.
- Every customer message becomes a trackable ticket with a status, priority, assignee and SLA clock.
- Reply from your real account, so the customer keeps talking to a person — not a faceless business bot.
Telegram vs WhatsApp for business
Both are huge messaging apps, but they behave very differently once you try to run customer support at team scale. Here's how Telegram — with Entergram on top — compares to WhatsApp Business for a support team.
| Telegram + Entergram | WhatsApp Business | |
|---|---|---|
| Multiple agents, one account | Yes — a shared inbox across every connected account | Only via the paid WhatsApp Business API / a BSP |
| Setup | Connect the account you already use — minutes, no approval | Business API onboarding, number approval, template review |
| Groups & communities | Native supergroups up to 200,000 members | Small group limits, no community tooling |
| Bots & AI automation | Open Bot API plus MCP for AI agents | Restricted to approved API message templates |
| Messaging window | No 24-hour window — message customers freely | Paid template required outside the 24-hour window |
| Cost to run team support | Flat per-seat pricing, no per-message fees | Per-conversation pricing on the Business API |
Want the full playbook? Read our complete guide to Telegram for business →
A shared team inbox for Telegram — built around tickets, not a bot
Search for a shared inbox or a customer communication platform and almost everything you find is built for email, or bolts a bot onto Telegram and answers from a dashboard the customer never sees. That model strips out the personal, real-account relationship that makes Telegram worth supporting on in the first place. Entergram is built the other way around. It connects your team's real Telegram accounts into one shared team inbox, then layers a complete ticketing system on top — so the customer keeps talking to a person while your team works with statuses, priorities, assignees, SLAs and a Kanban board behind the scenes.
Those pieces are each a feature in their own right. A Telegram ticketing system turns any message into a tracked ticket with a hash, status and priority. Tickets linked to chats keep the full group-chat conversation attached, so context never gets copied out and frozen. Ticket assignment gives every request one accountable owner and balances load across the team. Ticket SLAs put a response deadline on each ticket and warn the assignee on Telegram before it breaches. And the Kanban board turns the whole queue into cards you can drag from New to Closed. Explore each one on its own page below.
Because it all runs in a single workspace — shared inbox, tickets, Kanban, assignment, SLAs and support analytics — your conversations, deadlines and reporting never drift apart. There's no Bot API to deploy, no message forwarding, and every connected account runs behind its own dedicated IP. The result is an omnichannel-grade customer communication platform that feels native to Telegram: fast for agents, invisible to customers, and structured enough to run support like a real business.
Explore the platform
One platform behind your Telegram support desk
FAQ
Shared Telegram inbox — FAQ
What is a shared team inbox for Telegram?
Can I use Telegram for business customer support?
How is this different from Telegram Business?
Can AI handle Telegram support?
Do I need a Telegram bot to run support?
Can several agents share one Telegram inbox?
How is this different from a Telegram CRM?
Give your team one shared inbox for Telegram.
Connect your accounts, open your first SLA ticket, and let AI take the busywork — start free, no bot required.
Questions about migrating your support to Telegram? Email hello@entergram.com
