Telegram CRM Use Cases - Web3 Sales & Team Management

This page describes how teams use Entergram as their Telegram CRM for Web3 sales, blockchain operations, and Telegram team management.

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Telegram Sales CRM - Lead Management

Managing Multiple Telegram Accounts

Scenario: You manage personal and work Telegram accounts and need a Telegram management tool to track conversations across both.

How Entergram helps:

• Connect multiple Telegram accounts to one interface
• Toggle between accounts or view all chats together
• Filter by account to focus on specific contexts

Telegram Lead Management with Labels

Scenario: You meet contacts at Web3 events and need to track their status in your Telegram sales CRM pipeline.

How Entergram helps:

• Create Multi-Select labels (e.g., “Hot Lead”, “Event: Token2049”, “Follow-up Needed”)
• Select multiple chats and apply labels in bulk
• Filter the table by label to see all leads at a specific stage

Telegram Outreach Tool - Personalized at Scale

Scenario: You need to follow up with multiple contacts but want messages to feel personal using a Telegram outreach tool.

How Entergram helps:

• Create a template with variables (e.g., “Hi [first_name], great meeting you…”)
• Select the contacts you want to message
• Use the Telegram broadcast tool—each recipient sees their personalized version

Available variables (wrap in double curly braces):

Variable	Works with
name	Private chats and groups
first_name	Private chats and groups
username	Private chats only

Re-engaging Cold Conversations

Scenario: Some conversations went quiet and you want to follow up using Telegram bulk messaging.

How Entergram helps:

• Filter by “Last Message From: Me” to find chats where you sent the last message
• Sort by date to find older conversations
• Select and broadcast a follow-up message

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Telegram Analytics - Team Performance

Tracking Telegram Team Productivity

Scenario: You manage a team and want to understand their communication patterns using Telegram analytics.

How Entergram helps (requires Analytics connection):

• View message volumes per team member
• See activity heatmaps showing when each person is most active
• Compare response times across the team with Telegram performance analytics

Identifying Coverage Gaps

Scenario: You need to ensure adequate coverage during business hours for your Telegram team management.

How Entergram helps:

• Activity heatmaps show which hours have low activity
• Identify times when response rates drop
• Adjust schedules based on data

Monitoring Response Quality

Scenario: You want to ensure timely responses to important messages in your Web3 CRM.

How Entergram helps:

• Response rate metric shows percentage of messages answered within 1 hour
• Average response time tracks speed across all conversations
• Private chats are weighted higher than group mentions in calculations

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Telegram Workspaces - Organization & Workflow

Structuring Chats with Custom Columns

Scenario: You need to track additional information about each chat in your Blockchain CRM beyond what Telegram provides.

How Entergram helps:

• Create custom columns: labels, text fields, checkboxes, dates, numbers
• Add a “Files” column to attach documents to chats
• Use “Comments” column for team notes that log who added each entry

Managing Telegram Folders

Scenario: You use Telegram folders but want to manage them more efficiently with a Telegram workspace tool.

How Entergram helps:

• Filter chats by existing Telegram folder
• Select multiple chats and add them to a folder in bulk
• Use broadcast automations to move chats to folders after sending

Setting Reminders

Scenario: You need to follow up on a conversation at a specific time.

How Entergram helps:

• Set a reminder with title and description on any chat
• Receive a notification via the Entergram Helper bot when the time arrives

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Crypto Telegram CRM - Administration

Onboarding Team Members to Telegram Workspaces

Scenario: New team members need access to your Crypto Telegram CRM.

How Entergram helps:

• Invite team members to your Telegram workspace
• They connect their own Telegram accounts
• Custom columns are shared across the organization

Maintaining Privacy

Scenario: Team members have personal chats they don’t want visible in the workspace.

How Entergram helps:

• Administrators can enable chat exclusion
• Members go to Settings and select chats to exclude
• Excluded chats don’t appear in the CRM or analytics

Exporting Data

Scenario: You need to export CRM data for reporting or backup from your Web3 Telegram tool.

How Entergram helps:

• Export chats, contacts, groups, or analytics data in CSV format
• Administrators can control whether team members can export

Understanding Group Ownership

Scenario: An employee is leaving and you need to transfer their group chat ownership.

How Entergram helps:

• Contacts page shows which team members own which group chats
• Identify groups that need ownership transfer
• Request transfers manually from the current owner

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Progressive Web App (PWA)

Access Entergram as a PWA on any device:

1. Visit app.entergram.com
2. Click “Install” or “Add to Home Screen”
3. Use Entergram like a native app

Ready to Start?

Connect your Telegram account to begin using these Telegram CRM features. See the Connect Telegram guide for instructions.