Telegram CRM Updates for Web3: Broadcast Messaging, Notifications, and More

We've rolled out major updates to make our Telegram CRM even more powerful for Web3 businesses. These features focus on sales, real-time engagement, and community management.

Web3 teams operate in one of the fastest-moving industries in the world. Token launches, NFT drops, partnership announcements, and investor updates all happen on compressed timelines. The tools you use need to keep pace. With this release, we have focused on the features that Web3 sales teams, community managers, and marketing agencies have been requesting most: better broadcasting, smarter formatting, faster notifications, a cleaner interface, and more reliable data exports.

Below is a detailed look at each update and how it applies to real Web3 workflows.

Sales and marketing teams can now broadcast messages directly to selected chats. Perfect for:

• Product announcements
• NFT drops
• Partnership updates
• Token launches
• Investor relations updates
• Community engagement campaigns

Target specific segments with custom labels for relevant outreach.

Broadcast messaging in Entergram lets you send a single message to up to 200 recipients at once. Unlike group messages, broadcasts are delivered as individual chats, meaning each recipient sees your message as a personal conversation rather than a mass announcement. This makes broadcast messaging ideal for personalized outreach at scale.

You can select recipients manually or filter by the custom labels you have already applied to your chats. For example, a Web3 marketing agency might label contacts as "Investor," "KOL," or "Partner" and then broadcast a token launch announcement only to investors. This level of targeting ensures your messages reach the right audience without spamming unrelated contacts.

Imagine your team is preparing for an NFT mint. You have labeled your top community members, early supporters, and whitelisted wallets in Entergram. Instead of copying and pasting the same announcement into dozens of individual chats, you select the relevant labels, compose your message with smart syntax formatting, and hit send. Within seconds, every targeted contact receives a professional, personalized message. Follow-up conversations happen naturally in each individual chat.

Create structured, professional content with syntax formatting for broadcasts and new messages. No external tools needed.

Smart syntax supports bold, italic, monospace, and hyperlink formatting directly within the Entergram compose window. This means you can craft polished announcements, investor updates, or partnership proposals without switching to a separate text editor. For Web3 teams that send frequent updates, this saves meaningful time and ensures consistent formatting across all outbound communications.

Whether you are writing a brief follow-up or a detailed product update, smart syntax gives you the formatting flexibility to communicate clearly and professionally.

Sales reps never miss opportunities with popup alerts and custom sounds for incoming messages. Respond instantly and keep deals moving.

In Web3, timing is everything. A delayed response to an investor inquiry or a partnership proposal can mean a missed opportunity. Real-time notifications ensure that your team sees incoming messages the moment they arrive. You can customize notification sounds to distinguish between different types of messages or accounts, so high-priority conversations always get immediate attention.

This is especially valuable for teams working across multiple Telegram accounts using multi-account management. Instead of manually checking each account for new messages, notifications surface important conversations automatically.

The updated interface is more streamlined and intuitive. Focus on customer conversations and sales pipelines rather than navigating cluttered dashboards.

We redesigned the navigation, simplified the sidebar, and improved the overall visual hierarchy of the application. The result is an interface that lets you find what you need faster and spend more time on the conversations that matter. Chat lists load faster, label filters are easier to access, and the overall experience feels lighter and more responsive.

For teams that spend hours each day inside the CRM, these improvements add up. Less friction in the interface means faster workflows, fewer clicks, and more productive workdays.

Fixed multiple errors with data export. Sales and marketing analytics are now accurate, reliable, and seamless.

Data export is critical for Web3 teams that need to report on campaign performance, investor engagement, or community growth. With this update, CSV exports from Entergram are now fully reliable. We resolved edge cases that caused incomplete exports and ensured that all exported data matches what you see in the chat analytics dashboard.

You can export contact lists, chat histories metadata, label distributions, and performance metrics. This data can then be imported into spreadsheets, reporting tools, or shared with stakeholders.

Web3 startups and crypto projects rely heavily on Telegram communities. These updates make managing token holders, investors, and community members easier.

The combination of broadcast messaging, smart syntax, and real-time notifications creates a workflow that matches the speed and scale of Web3 operations. Instead of juggling multiple tools and manual processes, teams can handle outreach, engagement, and follow-ups from a single platform.

Web3 marketing agencies can broadcast to client communities and track campaign performance. With custom labels, agencies can segment contacts by client, campaign, or engagement level and deliver targeted messages that drive results. The improved data export also makes client reporting faster and more accurate.

Market makers get real-time notifications for counterparty messages. In high-frequency trading environments, every second counts. Instant alerts ensure that market makers can respond to pricing discussions, deal confirmations, and counterparty requests without delay.

Crypto communities can send announcements and track engagement with analytics. Community managers can measure how their announcements perform, identify the most engaged members, and adjust their communication strategy based on real data rather than guesswork.

P2P and OTC traders benefit from broadcast messaging when announcing new trading pairs, updated rates, or availability windows. The ability to reach multiple counterparties simultaneously while maintaining individual chat threads keeps trading operations efficient and organized.

All new features maintain Entergram's commitment to security. Broadcast messages are sent through Telegram's MTProto encryption. Entergram does not store message content—our smart chat window fetches messages in real time without retaining them on our servers. All metadata is protected with AES-256-GCM encryption. Learn more on our security page.

These features are available now. Log in to app.entergram.com to explore.

New to Entergram? Start your free 3-day trial and experience these updates firsthand. If you want a guided walkthrough, you can also book a demo with our team.

All features are included in Entergram plans. Check our pricing page for details.

This release marks another step toward building the ultimate Web3 CRM for sales—a platform where blockchain-native businesses can manage customer relationships, automate engagement, and scale communities without leaving Telegram.

We are continuously listening to feedback from Web3 teams and prioritizing the features that make the biggest impact on daily operations. Whether you are a two-person startup or a full-scale marketing agency, Entergram is designed to grow with your team.

Explore all Telegram CRM features or browse use cases for your industry.