Chat details, conversation & comments
Clicking any row opens a right-side panel with three tabs.
Details tab
Section titled “Details tab”- Avatar, title, type, member count, description
- Telegram link (opens the chat in the real Telegram app)
- Phone, username, first/last name (editable for contacts)
- Custom columns, editable
- Tags — add or remove
- Invite link with Generate / Copy / Rotate buttons
- Contact note — private internal text
- Reminders section with inline add/edit/complete
Comments tab (internal notes)
Section titled “Comments tab (internal notes)”Internal discussion your Telegram contact never sees.
- Chronological list with author, timestamp, text
- Add comments from the input at the bottom
- Delete your own comments (admins can remove any)
- Unread badge appears on the chat row when a teammate adds a comment
A support rep writes a comment explaining context for a tricky customer; a colleague who picks up the thread tomorrow reads the comment first without leaking anything to the customer.
Tickets tab (if enabled)
Section titled “Tickets tab (if enabled)”Lists tickets linked to this chat and lets you create a new one pre-linked to it. See the Tickets section for the full ticket workflow.
Conversation view
Section titled “Conversation view”The middle pane of the details panel shows the full message history.
- Messages grouped by sender with date separators
- Read receipts, typing indicators, and last-seen for contact chats
- Supported media: photos, videos, voice notes (waveform + play/pause), stickers, custom emoji, animated stickers, GIFs, documents, contact cards, locations, polls
- Media opens in a lightbox with zoom, pan, rotate, and keyboard navigation
- Reply (quote), edit your own message, delete, forward (where Telegram allows it)
- Attachments download via a queue that caps concurrency
Every file, image, video, or voice note shared in a chat is collected in the chat details panel:
- Preview images and videos in a lightbox (zoom, pan, rotate, keyboard navigation)
- Play voice notes with a waveform
- Copy a direct link or download the file
- Navigate between items with arrow keys
Downloads are queued with a cap to prevent saturating your connection.
Invite links
Section titled “Invite links”For groups and channels, the invite link cell shows the current link.
- Click to copy
- Generate a fresh link if none exists
- Rotate the link (generate a new one, invalidating the old)