Billing & Refund Policy

💰 Plans & Pricing Info

Entergram offers three tiers of subscription plans: Free, Pro, and Enterprise.

🆓 Free Plan

Detail	Value
Price	Free
Trial	3-day trial, no credit card required
Includes	Connect your personal Telegram account, Broadcast messages for mass outreach, Custom columns (Multi-Select, Text, Checkbox), Fast labeling & categorization of multiple group chats, Reminders.

⭐ Pro Plan — Most Popular

Detail	Value
Price	29 € / month
Annual Plan	290 € / year (Save 58 € equivalent to ~2 months free)
Includes	Everything in Free, plus: Multiple Telegram account connections (via one Gmail), Advanced analytics (heatmap, incoming/sent message activity), Priority support, Up to 5 Telegram accounts.
Discount/Coupon	We might offer coupons from time to time; users can check to request a discount coupon or pay directly.

🏢 Enterprise Plan

Detail	Value
Price	Contact us
Includes	Everything in Pro, plus: Dedicated account manager, Custom integrations & API, Priority support and training.

Plan Comparison Summary

• The Free Plan allows users to test core features and broadcast capabilities for three days.
• The Pro Plan is the recommended choice for users managing multiple Telegram accounts and requiring advanced analytics.
• The Enterprise Plan offers custom solutions, API access, and dedicated support necessary for large-scale operations.

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🔮 Future Features

• Workspaces (Coming Soon): Advanced team management and collaboration tools for larger organizations.
• Integrations Coming Soon: Future integration with popular business applications including Slack, Zendesk, and Hubspot.

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↩️ Refund Policy

This policy outlines the conditions under which a refund may be issued for paid Entergram subscriptions. All payments and subscription management are handled through our trusted payment processor, Stripe.

💰 General Refund Eligibility

Refunds are governed by the following strict rules:

1. Time Limit: Refunds can only be requested within 30 days of the original subscription purchase date.
2. Exceeded Period: If the purchase date is older than 30 days, no refund can be made.

🚫 Critical Restriction: Account Deletion

To successfully process a refund, we must be able to verify your subscription against your account data.

• Do not click to delete your account if you are seeking a refund.
• Consequence of Deletion: If a user deletes their account, all associated data is immediately purged. This makes it impossible to cross-verify the payment record (managed by Stripe) with a live user account, and therefore no refund can be processed.

Action Required: If you wish to request a refund, please contact our support team first. Do not delete your account.

💸 Partial Refund Calculation

Refunds are calculated on a partial basis, proportionate to the unused portion of your subscription term, based on the date the refund request is received.

Purchase Plan	Usage Time	Eligibility	Refund Calculation
Monthly Plan	10 days of usage	Eligible (within 30 days)	A partial refund for the remaining 20 days of the monthly subscription will be made.
Annual Plan	20 days of usage	Eligible (within 30 days)	A refund for the remaining unused portion (11 months and 10 days) will be calculated based on the prorated monthly price.
Annual Plan	3 months of usage	Not Eligible	No refund can be made, as the request was made after the 30-day initial purchase window was exceeded.

Summary of Partial Refunds

• Refunds are always partial, calculated based on the unused days of the service.
• If you purchase an Annual Plan, the amount refunded will be calculated using the monthly price rate for the remaining eligible duration.
• The 30-day limit from the purchase date is non-negotiable for all refund requests.

💳 Payment Processing and Discounts

• Payment Platform: All financial transactions, including subscription fees and refund processing, are handled securely through our payment integration partner, Stripe.
• Coupons and Discounts: The eligibility and calculation of the refund amount (as per the 30-day rule and partial usage calculation) are applied to the net purchase price after any coupons or discounts.

Would you like to review the combined file for any final adjustments?