Custom CRM & Analytics Solutions for Complex Workflows

Complex business communication demands innovative solutions.

Entergram delivers tailored CRM and analytics features built to tackle even the most intricate customer management and performance tracking challenges. No matter the complexity of your workflows, our bespoke solutions don’t just manage your communication—they optimize it for maximum efficiency and data-driven impact.

With Entergram, you gain a powerful suite of tools that transforms Telegram into a fully functional CRM and Analytics dashboard for your business. These resources are designed to help you master every feature and ensure smooth, long-term performance. Below, you’ll find a curated selection of guides to help you unlock the full potential of Entergram and take your customer management to the next level.

Core Feature Guides

Contact and Workflow Management

These guides focus on building your structured sales pipeline directly within Telegram.

Multi-Account Management Manual
- Detailed instructions for connecting and managing up to 5 Telegram accounts in a unified dashboard
- Tips for switching between accounts and optimizing your workflow for efficiency
Smart Labeling & Custom Fields Handbook
- Step-by-step guidance on creating and applying custom tags/labels and complex fields (checkboxes, text) to categorize chats
- Best practices for setting up Custom Columns to sync pipeline stages across your team
Broadcast Messaging Guide
- Exploring how to create and send personalized broadcast messages across multiple Telegram accounts
- Recommendations for segmenting audiences and crafting effective, personalized outreach campaigns using dynamic variables (Macros)
Support Ticketing Instructions
- Comprehensive procedures for creating and tracking support tickets directly from Telegram chats
- Guidelines for assigning tickets to colleagues and using internal comments and reminders

Analytics and Performance Tracking

These guides focus on connecting the dedicated Analytics session to reveal deep team insights.

Connecting Telegram Analytics (2nd Connection)
- Detailed explanation of the secure two-connection architecture for maximizing privacy and performance
- Step-by-step guide for enabling the server-side Analytics session
Performance Dashboard Handbook
- Understanding key metrics like Response Ratio, Message Volume, and Deleted Messages per team member
- How to use Heatmaps to visualize active/dead communication hours
Workspace SLA Guide (Upcoming)
- Instructions on setting and tracking performance goals (SLAs) for team response time and compliance

Entergram's Custom Solutions Provide:

Expert analysis of your unique communication and CRM needs
Tailored chat organization, Custom Columns, and tagging systems for specific workflows
Customized broadcast messaging strategies for targeted outreach and high reply rates
Dedicated Analytics Setup: Guidance on leveraging performance metrics to optimize team structure and efficiency