Organization Tip
Use a consistent labeling system across your team. For example: lead stages (New, Qualified, Proposal, Closed), sources (Event, Referral, Inbound), or priorities (High, Medium, Low).
Table View & Custom Columns
The Chats page displays your Telegram conversations in a table format. Each row represents a chat with metadata displayed in columns.
Table Navigation
Section titled “Table Navigation”Selecting Chats
Section titled “Selecting Chats”Click the checkbox on the left side of any row to select it. Selected chats can be acted on using the Action Bar that appears at the bottom.
Opening the Sidepanel
Section titled “Opening the Sidepanel”Click anywhere on a row (except the checkbox) to open the sidepanel. The sidepanel shows:
- All column data in a vertical layout
- The Messenger for sending/receiving messages
- Options to edit custom column values
- Reminder settings
Column Visibility
Section titled “Column Visibility”Use the “Toggle View” button to show or hide columns. This helps you focus on relevant data for your current task.
Built-in Columns
Section titled “Built-in Columns”These columns are provided by default and cannot be removed:
| Column | Description |
|---|---|
| Chat Name | Name of the chat or contact |
| Chat Type | Private, group, channel, or bot |
| Last Message From | Who sent the most recent message (you, recipient, colleague, other) |
| Counter | Time elapsed since the last message in this chat |
| Date Last Message | Timestamp of the most recent message |
| Unread Count | Number of unread messages |
| Members | For groups: number of members |
Custom Columns
Section titled “Custom Columns”Create your own columns to organize chats with additional data. Custom columns are shared across your workspace—when you create or edit a column, all team members see the change.
Column Types
Section titled “Column Types”| Type | Description | Example Use |
|---|---|---|
| Multi-Select (Labels) | Create tags and assign multiple to each chat. Colors are customizable. | Lead stage, department, event source |
| Text | Short text input | Notes, external IDs, quick references |
| Long Text | Extended text field | Detailed notes, conversation summaries |
| Checkbox | True/false toggle | Follow-up required, verified, VIP |
| Date | Date picker | Next follow-up date, contract expiry |
| Number | Numeric input | Deal value, priority score |
| Files | Attach multiple files | Contracts, proposals, screenshots |
| Comments | Team comment log with timestamps and author tracking | Internal discussion about the chat |
Creating a Custom Column
Section titled “Creating a Custom Column”- Click “Add Column” in the table header
- Choose the column type
- Enter a name for the column
- Configure any type-specific options (e.g., label colors)
- Save
The new column appears for all chats and all workspace members.
Editing Column Values
Section titled “Editing Column Values”From the table: Click directly on a cell to edit its value.
From the sidepanel: Open a chat and edit values in the column section.
Labels (Multi-Select)
Section titled “Labels (Multi-Select)”Labels are the most common custom column type. Each label has:
- A name
- A color (randomly assigned, can be changed)
You can:
- Create unlimited labels
- Assign multiple labels to a single chat
- Filter the table by label
- Add/remove labels in bulk using the Action Bar
Comments Column
Section titled “Comments Column”The Comments column is designed for team collaboration. Unlike other columns:
- Each comment is logged with the author’s name and timestamp
- Comments are append-only (you add new comments, not replace existing ones)
- The column expands to show the full comment history
Use comments to:
- Leave notes for colleagues about a chat
- Document important context
- Track internal decisions about how to handle a conversation