Customer Support Platforms in 2025: Zendesk, Freshdesk, and Telegram CRM Compared

Delivering exceptional customer experience is fundamental for business survival. Customers expect to connect on their preferred channel—email, chat, social media, or messaging apps like Telegram.

A support platform provides:

• Centralized Ticket Management: All requests in one dashboard
• Omnichannel Integration: Unified conversations across channels
• Automation: Reduced resolution times
• Analytics: Data-driven improvement

The industry standard with unified agent workspace, extensive automation, and 1,000+ integrations. Best for enterprises with complex needs. Pricing starts at $55/agent/month.

User-friendly with AI-powered automation. Free plan for up to 10 agents, paid plans from $15/agent/month. Great for growing teams.

Built around real-time chat and conversational marketing. Ideal for SaaS companies. Pricing can be unpredictable with usage-based charges.

Seamless integration with Zoho suite. Very affordable with free plan for 3 agents. Best for businesses already using Zoho.

Existing platforms treat Telegram as an afterthought—just one channel among many. This leads to clumsy experiences and limited functionality for businesses that primarily use Telegram.

Entergram's support ticketing is designed specifically for Telegram:

Every incoming message can become a support ticket. Manage conversations directly within a familiar interface.

Multi-account management lets you handle support across multiple Telegram accounts from one dashboard.

Automate ticket creation, assign to team members, and use custom labels to organize requests.

Agents can comment on tickets, tag colleagues, and see full conversation history.

Chat analytics track resolution times, volume trends, and team performance.

Crypto communities handle token holder inquiries and wallet issues.

E-commerce teams manage order inquiries and returns.

Community managers handle member issues across multiple groups.

B2B teams track client issues and requests.

| Feature | Zendesk | Freshdesk | Intercom | Entergram |

|---------|---------|-----------|----------|-----------|

| Primary Focus | Enterprise helpdesk | User-friendly helpdesk | Conversational messaging | Telegram-first ticketing |

| Telegram Support | Basic integration | Basic integration | Basic integration | Native, purpose-built |

| Pricing | High with add-ons | Competitive, free plan | Usage-based | Simple, transparent |

| Ease of Use | Moderate | High | High | Very high |

Entergram doesn't store message content. We use Telegram's encryption and only store metadata you create. Learn more on our security page.

1. Sign up at app.entergram.com
2. Connect your Telegram accounts
3. Set up custom labels for ticket categorization
4. Start converting chats to tickets

Entergram offers transparent pricing without complex add-ons.

For businesses with significant Telegram presence, Entergram provides purpose-built support ticketing that traditional platforms can't match.

Start your free trial or explore all Telegram CRM features.