E-Commerce & Social Commerce
E-commerce teams on Telegram can't track orders, segment customers, or see which conversations need replies. Entergram adds custom columns for order tracking, last-message visibility, chat reminders for follow-ups, and the ability to export customer data to CSV.
The Challenge
E-commerce businesses using Telegram for sales and support face a fundamental mismatch: customers expect instant, personalized service, but Telegram provides no tools for order tracking, customer segmentation, or conversation management. The most painful gap is visibility — you can't see which customers have been waiting for a reply, who sent the last message, or how long ago. Product catalogs and order details get buried in chat histories with no way to attach metadata to conversations. There's no system for follow-up reminders, so shipping updates and post-purchase outreach depend entirely on memory. And when it comes to marketing, sending targeted promotions to specific customer segments means messaging each person individually.
The Entergram Solution
Entergram turns Telegram into a proper e-commerce command center. Custom columns let you track order status, purchase history, customer tier, and shipping details directly alongside each conversation — using multi-select, text, date, and file fields. The last-message column shows exactly who's waiting for a reply and how long they've been waiting, so no customer gets neglected. Smart filters segment your customers by any criteria and can be shared across your support team for consistent prioritization. Chat reminders via our Telegram bot handle scheduled follow-ups — shipping confirmations, review requests, or restock alerts — automatically notifying you when it's time to reach out. The broadcast tool lets you send targeted promotions to specific customer segments with tag filtering. Export all customer CRM data to CSV for analysis and reporting — messages remain encrypted and inaccessible to Entergram.
E-Commerce & Social Commerce
Set up custom columns for order status, purchase history, customer tier, and shipping details. Use last-message tracking to identify customers waiting for replies and sort by wait time. Create smart filters for different customer segments and share them across the team. Set chat reminders for shipping updates, review requests, and re-engagement campaigns. Deploy targeted promotional broadcasts to specific customer segments. Export customer CRM data to CSV for reporting and analysis.
All connections secured with AES-256-GCM encryption. Messages are encrypted and Entergram cannot access them.
Group Ownership & Network Map
See exactly who owns which groups and channels. Our relations page maps how users connect — common group chats, ownership links, and user descriptions — so your team always has full context on every contact.
Team Workspaces & Custom Columns
Collaborate in shared workspaces where admins assign chats to team members, everyone leaves internal comments, and custom columns (multi-select, text, file, date fields) keep your pipeline organized. Share filters across the team for consistent workflows.
Analytics, Reminders & CSV Export
Track message volume, response ratio, heatmaps, reply speed, and compare employee performance. Set chat reminders that notify you via our Telegram bot. Export all CRM data to CSV — messages stay encrypted and private.
Multi-Account & Group Ownership
Manage 2+ Telegram accounts and see who owns which groups
Smart Bulk Messaging
Send personalized broadcasts with tag filtering to hundreds of chats
Analytics & Performance
Heatmaps, response ratio, message volume, and employee comparison
Workspaces & Custom Columns
Chat assignment, internal comments, shared filters, and CSV export
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