At the heart of any CRM focused on messaging is the chat experience itself. For Telegram users, the expectation is clear: a fluid, instant, and reliable way to communicate. Entergram CRM delivers on this by providing a dedicated Chat Window within our platform, allowing you to engage with all your Telegram contacts directly and seamlessly. But our approach to this chat window, particularly regarding data handling, is fundamentally unique and driven by a strong commitment to privacy and efficiency.

In a world where data security is paramount, we've designed our system to respect Telegram's core vision of privacy, ensuring your conversations remain truly private. We focus entirely on enhancing your productivity, not on archiving your sensitive communications.

This approach means you get all the benefits of a powerful CRM for organization and management, without compromising on the privacy and security Telegram users have come to expect. For a broader understanding of how a Telegram CRM can transform your business, check out our comprehensive guide: The Essential Guide to Telegram CRM.

You might wonder why a CRM wouldn't store every single message. The answer lies in our core philosophy and respect for Telegram's vision. Telegram is renowned for its emphasis on privacy and security, often employing end-to-end encryption for private chats. Storing every message from users' Telegram interactions would not only be immensely expensive from a data storage perspective but, more importantly, it would run counter to the privacy-first ethos of the Telegram platform itself.

At Entergram, we do not store your chat messages in our database. This is a deliberate and fundamental design choice. We understand that the content of your messages is private and belongs solely to you and your correspondents. Our value proposition isn't in archiving your conversations, but in enhancing your productivity and management around those conversations.

Instead, we focus on providing you with the tools to organize, track, and act upon the context of your communications, without ever holding onto the message content itself.

When you click on any chat in your Entergram Chats Table (part of our multi-account management feature), our Chat Window opens instantly, allowing you to converse with users just as you would in native Telegram. Here's how our unique, privacy-centric approach works:

We use Telegram's open-source API to fetch messages anew each time you open a chat. This means we are effectively a secure, feature-rich interface to your live Telegram conversations. When you open a chat, Entergram requests the recent messages from Telegram's servers and displays them to you in real-time. We are essentially streaming your current conversation directly from Telegram.

This method ensures that:

• Messages are Never Stored on Our Servers: Your message content never resides in our database, respecting your privacy and Telegram's vision.

• Up-to-Date Conversations: You always see the most current state of the conversation, as it exists on Telegram.

• Cost Efficiency: Not storing messages allows us to focus our resources on developing powerful productivity and management features for you, rather than incurring massive and unnecessary storage costs.

Due to this real-time fetching mechanism (and not storing past messages), there is a limit to the historical messages that can be seen each time you open a chat. This is inherent to the way we interact with Telegram's API without permanently archiving your data. It encourages focus on current and recent interactions, which aligns with our productivity-first approach.

Our primary goal is to enhance your business efficiency on Telegram. We empower you with organization, management, and actionable insights. We believe that focusing on these aspects, rather than message storage, provides a more valuable and secure experience for our users. We empower you to manage your relationships and workflows, without needing to become a data warehouse for your private communications.

To provide our powerful CRM functionalities, we store only the essential, non-sensitive data directly related to managing your contacts and chats, which is made public by Telegram or necessary for our features to function:

• Group Chat Names: We store the names of the group chats you are a part of to display them in your Chats Table.

• Members (Usernames): We store the usernames of members within groups you manage. This is crucial for features like our Contacts Page, allowing you to see affiliations and manage your network effectively.

• The Rest is Yours: All other data that we store is data created by you directly on Entergram. This includes your custom tags, labels (learn more about custom tags), ticket details (see support tickets), and any other organizational data you generate within our CRM. This data is entirely yours and is stored securely to power your Entergram experience.

This clear distinction ensures that while you get robust CRM functionality, your sensitive Telegram message content remains private and untouched by our storage.

Our unique approach offers significant advantages:

• Uncompromised Privacy: Your sensitive conversations stay private, aligning with Telegram's core values and providing you with peace of mind.

• Enhanced Security: By not storing message content, we reduce the attack surface for sensitive data breaches on our end.

• Optimized Performance: Focusing on real-time fetching allows us to maintain a lean and responsive system.

• Trust and Transparency: Our clear data policy builds trust, ensuring you know exactly what information is handled and how.

• Productivity-Driven: Our resources are dedicated to features that directly boost your efficiency in managing Telegram communications for business, rather than costly data storage.

With Entergram CRM, your Chat Window isn't just a place to send messages; it's a secure, privacy-respecting gateway to all your Telegram interactions, backed by powerful organizational tools. We enable you to manage your relationships, track your workflows, and communicate effectively, all while upholding the highest standards of data privacy.

It's about having the best of both worlds: Telegram's secure messaging and Entergram's intelligent business management.

🚀 Experience secure, privacy-first Telegram communication management. Try Entergram CRM today!
👉 Visit entergram.com for a smarter way to chat

To understand the full scope of how Entergram CRM can empower your business on Telegram, read our comprehensive guide: The Essential Guide to Telegram CRM.