Telegram Chat Analytics: Measure Team Performance and Engagement

You can't improve what you don't measure. Without analytics, you're guessing about team performance, response times, and engagement patterns.

Entergram's chat analytics provides actionable insights into your Telegram communications while respecting message privacy.

• Message Volume: Track incoming and outgoing messages per team member
• Response Times: Measure how quickly your team responds to messages
• Activity Heatmap: See which hours and days your team is most active
• Distribution Channels: Understand where your traffic comes from

• Active Chat Count: Track unique chats engaged over time
• Response Rates: Monitor how chats transition from new to responded
• Engagement Trends: See communication volume changes over time

When you use custom labels, analytics become more powerful:

• Tag Distribution: See which tags are most frequently applied
• Pipeline Metrics: Track chats in each pipeline stage
• Performance by Segment: Understand how different chat categories perform

Emil runs an 11-person Web3 marketing agency. Using Entergram analytics, he discovered two senior account managers were sending 63% fewer messages and replying with 2-hour delays.

He put them on a two-week performance improvement plan. One quit. One tripled their output. Analytics made the problem visible and the solution clear.

Entergram provides analytics without storing your message content. We analyze:

• Metadata you create (tags, labels, custom fields)
• Activity patterns (message counts, timestamps)
• Organizational data (team assignments, chat categories)

Your actual messages stay on Telegram. Learn more on our security page.

Use activity heatmaps to understand when your team is busiest. Schedule coverage accordingly.

Spot team members with slow response times or low engagement. Provide targeted support.

After broadcast messages, track response rates to see which campaigns drive engagement.

With custom labels for pipeline stages, see where deals are getting stuck.

Combined with support ticketing, track resolution times and identify common issues.

With multi-account management, analytics aggregate data from all connected accounts. Get a complete picture of your Telegram operations.

Web3 marketing agencies track team performance across client accounts and measure campaign effectiveness.

Fintech sales teams monitor response times and pipeline velocity to close more deals.

Community managers track engagement patterns and support resolution times.

E-commerce teams measure customer inquiry response times and support quality.

Analytics are available in your Entergram dashboard. Start by:

1. Connecting your accounts via multi-account management
2. Setting up custom labels for meaningful segmentation
3. Reviewing your analytics dashboard regularly

Analytics are included in Entergram plans. Check our pricing page for details on features and limits.

Chat analytics turn your Telegram communications into actionable insights. Combined with custom labels, broadcast messaging, and support ticketing, you have complete visibility into your operations.

Start your free trial or explore all Telegram CRM features.