Telegram CRM for Web3 Marketing Agencies: Solve Group Ownership, Team Collaboration, and Client Reporting

If you run a Web3 marketing agency, Telegram isn't optional. It's where your clients live, where their communities gather, and where deals happen. Your team probably manages dozens of client groups across multiple Telegram accounts every single day.

But here's the uncomfortable truth: Telegram was built for personal messaging, not agency operations. It has no concept of group ownership tracking, no team collaboration tools, no performance analytics, and no way to generate client reports. You're running a professional agency on a platform that gives you none of the infrastructure you need.

This isn't a minor inconvenience — it's a structural problem that costs agencies real money. Team members work in silos, managers fly blind on performance, client handovers are chaotic, and reporting is a manual nightmare. In this article, we'll break down the specific problems Web3 marketing agencies face on Telegram and show how Entergram's Telegram CRM solves each one.

This is the single biggest operational headache for agencies on Telegram. When your agency manages communities for 15 different clients across 4 team Telegram accounts, tracking who actually owns and administers each group becomes a forensic exercise.

Telegram doesn't surface this information in any useful way. You can't see a list of "all groups owned by Account X" or "all groups where Team Member Y is admin." When someone leaves the agency, figuring out which groups they controlled — and transferring that access — takes hours of manual detective work.

The consequences are real: missed client deliverables because nobody realized a group admin had changed, duplicate work because two team members are unknowingly managing the same community, and security risks when departed employees retain admin access to client groups.

Entergram's group ownership page provides a clear, structured view of who owns and administers every group and channel across all your connected accounts. You can instantly see which team member controls which client groups. The network map goes further — it visualizes how users connect through common group chats, ownership links, and user descriptions. When a team member transitions, you have a complete inventory of their group access in seconds, not hours.

Telegram has zero collaboration features. There's no way to assign a client chat to a specific team member, leave an internal note about a conversation, or share a filtered view of priority work. Every team member operates in their own isolated Telegram interface.

This creates constant friction. When a client messages and the assigned rep is out, nobody else knows the context. Handovers require verbal briefings or external documents. Managers can't see what's happening across client accounts without physically checking each one. New team members joining a client account have zero historical context about what's been discussed or decided.

For agencies billing clients for professional community management, this lack of collaboration infrastructure is embarrassing and expensive.

Entergram's shared workspaces let your agency connect multiple Telegram accounts into a unified team view. Managers assign client chats to specific team members, and everyone can leave internal comments on conversations — visible to the team but invisible to clients. When someone goes on vacation, their assigned chats are visible to the rest of the team with full context preserved.

Custom columns transform your chat list into a proper project management view. Add multi-select fields for campaign status, date fields for deadlines, file fields for creative assets, and text fields for notes. Smart filters sort your view by any criteria — client, campaign, status, assignee — and these filters are shared across the team so everyone works from the same priority list.

How quickly is your team responding to client messages? Which team members are handling the highest volume? Who's consistently slow to reply? On Telegram, managers have no way to answer these questions without manually auditing conversations.

This means performance issues go undetected until clients complain. High performers don't get recognized. Resource allocation is based on gut feeling rather than data. And when a client asks "how is your team performing on our account?" you have nothing concrete to show them.

Entergram's analytics dashboard tracks message volume, response ratio, engagement heatmaps, and reply speed across your entire team. The employee performance overview lets managers compare team members side by side — who's responding fastest, who's handling the most conversations, and who might need coaching.

This data is actionable. One agency using Entergram discovered that two senior account managers had 2-hour average response delays while junior team members were responding in under 15 minutes. The analytics made the problem visible and the solution clear.

Many agency team members use their personal Telegram accounts for work. This means personal conversations, family groups, and friend chats are mixed in with client work. It's distracting, creates privacy concerns, and makes it impossible to get a clean view of just client-related activity.

Entergram's chat exclusion tool lets team members hide their personal chats from the CRM workspace entirely. Only the conversations they choose to share appear in the team view. Personal groups, family chats, and private conversations stay private — the workspace shows only client work.

Clients want reports. They want to know how their communities are performing, how quickly your team responds, and what activities happened this week. On Telegram, generating these reports means manually counting messages, scrolling through chats, and assembling data in spreadsheets by hand.

This reporting burden eats into billable hours and produces inconsistent, incomplete data that doesn't inspire client confidence.

Export all your CRM data to CSV with one click. This includes all custom column data, organizational metadata, team assignments, and activity records. Combined with the analytics dashboard, you can pull concrete performance metrics for client reporting — response times, message volumes, engagement patterns — without any manual counting.

Note that messages themselves are never included in exports — they're encrypted and Entergram cannot access them. What you get is all the organizational metadata and performance data you need for professional reporting.

Here's how a typical Web3 marketing agency operates with Entergram:

1. Connect all team Telegram accounts to your Entergram workspace. Each account's groups and conversations appear in a unified interface.
2. Map group ownership using the ownership page. Document which team member manages which client groups. Use the network map to understand how key contacts relate across communities.
3. Set up custom columns for campaign status (multi-select: Planning, Active, Reporting, Completed), client name, deadline (date field), and deliverables (file field).
4. Assign client chats to specific team members. Use internal comments for handover notes, client preferences, and campaign context.
5. Create shared smart filters for each client — one filter showing all active campaigns, another showing chats waiting for replies, another for this week's deadlines.
6. Monitor team performance through the analytics dashboard. Compare response times and message volume across the team. Address issues before clients notice.
7. Set chat reminders via the Telegram bot for recurring deliverables — weekly community reports, scheduled AMAs, monthly strategy reviews.
8. Export CRM data to CSV for client reporting. Pull analytics metrics for performance dashboards.

| Feature | How Agencies Use It |

| --- | --- |

| Group Ownership Page | See which team member owns which client groups |

| Network Map | Visualize how contacts relate across client communities |

| Shared Workspaces | Assign client chats, leave internal notes, share filters |

| Custom Columns | Track campaign status, deadlines, and deliverables |

| Chat Analytics | Monitor team response times and message volume |

| Employee Performance | Compare team members side by side |

| Multi-Account Management | Manage all team accounts from one dashboard |

| Broadcast Messages | Send targeted community updates at scale |

| Chat Exclusion | Keep personal chats out of the CRM |

| CSV Export | Export data for client reporting |

Agencies without a Telegram CRM lose an estimated 5-10 hours per week per team member on manual group management, ad-hoc reporting, and context switching. That's billable time that goes unrecovered. Add in the cost of missed follow-ups, slow client response times, and chaotic handovers, and the operational impact is significant.

Entergram starts at €29/month for up to 5 Telegram accounts, with additional accounts at €5/month each. For agencies managing multiple clients across multiple accounts, the ROI is measured in hours saved per week, not months.

1. Start your free 3-day trial — no credit card required
2. Connect your team's Telegram accounts
3. Set up your first client workspace with custom columns and assignments
4. See the difference in your first week

Explore more about how Web3 marketing agencies use Entergram, or check our pricing page for plan details.