Custom Labels and Tags for Telegram: Organize Chats Your Way

Telegram's native folders help organize chats, but they're limited. You can't track lead status, priority levels, or project assignments. As your business grows, finding specific conversations becomes increasingly difficult.

Entergram's custom chat labeling gives you unlimited flexibility to categorize chats exactly how your business needs.

Build tags for any criteria relevant to your business:

• Lead Status: Hot Lead, Warm Prospect, Qualified, Follow-Up Needed
• Customer Segment: VIP Client, New Onboard, Churn Risk
• Project: Website Redesign, Marketing Campaign Q3, Client X Support
• Issue Type: Technical Support, Billing Inquiry, Feature Request
• Source: Referral, Telegram Ad, Group Member

Organize labels under columns in your Chats view. Each column represents a category of information—Lead Stage, Client Tier, Assigned Agent, Product Interest.

• Multi-Select Tags: Apply multiple labels to one chat (e.g., High Priority AND Needs Demo)
• Single-Option Tags: One status per chat (e.g., Lead Stage where a lead is either New, Contacted, or Qualified)

Fintech sales teams create columns for pipeline stages: New Lead → Contacted → Demo Scheduled → Proposal Sent → Closed. Filter by stage to focus on deals ready to close.

P2P and OTC traders tag conversations by trade status, counterparty type, and deal size. Quickly find all pending trades or high-value counterparties.

Web3 marketing agencies tag chats by client, project, and status. See all conversations for a specific client at a glance.

Community managers tag support conversations by issue type and priority. Combined with support ticketing, this creates a complete support workflow.

When you click a chat, the side panel shows all applied tags. Understand the conversation's context before reading messages.

Filter your chats table by any combination of tags. Find all 'Hot Leads' for 'Project X' who 'Need Follow-Up' in seconds.

Use labels to segment recipients for broadcast messages. Send promotions only to VIP clients or follow-ups only to warm leads.

Labels feed into chat analytics. See how many chats are in each pipeline stage or which issue types are most common.

With multi-account management, your labels work across all connected Telegram accounts. Create a unified organization system for your entire Telegram presence.

Think about how you currently organize conversations. What information do you need to track?

Set up columns in your Chats view for each category.

Create tags within each column. Choose multi-select or single-option based on your needs.

Start tagging conversations and use filters to find what you need.

Custom labels are included in all Entergram plans. Check our pricing page for details on limits and features.

Custom labels transform your Telegram from a chaotic inbox into an organized CRM database. Combined with multi-account management, broadcast messaging, and analytics, you have complete control over your Telegram communications.

Start your free trial or explore all Telegram CRM features.