Telegram CRM Updates: New Features for Smarter Chat Management

Matias, Business Developer Entergram
Matias
Sep 16, 2025 · 10 min read
Telegram CRM dashboard showing real-time chats and new features

New Features for Telegram CRM

We've launched new features to make our Telegram CRM even more effective. From a refreshed UI to advanced sorting and chat management tools, these updates streamline your workflow.


Refreshed User Interface

The new interface is cleaner and more intuitive. Navigate chats and tools easily, reducing clutter so you can focus on conversations.


'Last Message By' Column

Get instant context with the new 'Last message by' column showing who sent the last message:

  • You: Last message was from you
  • Client: Last message was from your client
  • Broadcasted by team member: For workspace users

This integrates with multi-account management for complete visibility.


Advanced Sorting and Filtering

Find conversations faster with enhanced sorting:

  • Sort by last message received
  • Sort by CRM labels
  • Sort by custom columns

Complete control over workflow organization.


Telegram Folder Integration

View all your Telegram folders directly in Entergram. Consolidate your entire workflow in one place without switching apps.


Pin and Unpin Chats

Keep important conversations at the top. Pin key clients and urgent discussions for easy access.


Sound Notifications

Never miss a message with sound notifications for incoming chats. Respond in real time and maintain client connections.


How These Features Help

Sales Teams

Fintech sales teams can prioritize hot leads with pinning and sorting.

Community Managers

Community managers can organize multiple groups with folder integration.

Support Teams

Combined with support ticketing, these features ensure no inquiry is missed.


Getting Started

These features are available now. Log in to app.entergram.com to explore.

New to Entergram? Start your free trial.


Pricing

All features are included in Entergram plans. Check our pricing page for details.


What's Next

We're committed to building the most effective Telegram CRM. Stay tuned for more updates.

Explore all Telegram CRM features or browse use cases for your industry.

Matias, Business Developer Entergram
Matias

Sep 16, 2025 · 10 min read

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