Telegram CRM Feature Overview - Web3 CRM Capabilities

This page provides a detailed overview of Entergram’s Telegram CRM features for Web3 and blockchain teams.

Telegram CRM Features

Chat Management - Telegram Management Tool

The core Telegram management tool features help you organize and manage your Telegram conversations:

• Chats Table View

  • View all your Telegram chats in a sortable, filterable table
  • See metadata columns: chat type, last message sender, member count, and more
  • Click any row to open the Messenger and interact with the chat

• Messenger

  • Send and receive messages directly connected to Telegram
  • Edit, reply to, or delete your messages
  • Add emoji reactions
  • Use macro templates for quick responses

• Custom Columns for Telegram Lead Management

  • Multi-Select labels for categorization (e.g., lead stage, department)
  • Text fields for notes or IDs
  • Checkbox for binary flags (e.g., follow-up required)
  • Files column for attachments
  • Date and Number columns for structured data
  • Long Text for extended notes
  • Comments for team collaboration logs

• Manage Multiple Telegram Accounts

  • Connect multiple personal Telegram accounts
  • Toggle between accounts or view all simultaneously
  • Filter chats by connected account

Telegram Bulk Messaging & Broadcast Tool

• Broadcasting: Send messages to multiple chats at once with the Telegram broadcast tool
• Tag Management: Add or remove labels from multiple chats
• Folder Management: Move chats into or out of Telegram folders

Templates & Variables for Telegram Outreach

• Save up to 10 message templates (100MB total, 10MB per template)
• Attach files and images to templates
• Use personalization variables for Telegram outreach:

Variable	Scope	Description
name	Private chats, groups	Full name
first_name	Private chats, groups	First name
username	Private chats only	Telegram username

Variables are wrapped in double curly braces when used in templates.

Reminders

• Set time-based reminders on any chat
• Add a title and description
• Receive notifications via the Entergram Helper bot on Telegram

---

Telegram Analytics Features

Telegram analytics requires the 2nd connection (Analytics connection). These features track Telegram team management and communication patterns.

• Message Metrics

  • Total messages (incoming and outgoing)
  • Text message count
  • Media message count
  • Deleted message tracking

• Activity Heatmap

  • Visual grid showing traffic by day and hour
  • Identify peak activity times for staffing decisions

• Telegram Performance Analytics

  • Response rate (replies within 1 hour)
  • Average response time
  • Weighted scoring (private chats weighted higher than groups)

• Chat Distribution

  • Breakdown by chat type (private, group, channel)
  • Message type breakdown (text, image, video, file)

• Growth Tracking

  • New chats over 7 days, 30 days, and all time

• Top Chats

  • Most active conversations with individual metrics

---

Telegram Workspaces - Team Features

Telegram workspaces provide team collaboration features:

• Telegram Team Management

  • Invite team members to your workspace
  • View team member chat metadata (not message content)
  • Shared custom columns across the organization

• Privacy Controls

  • Members can exclude specific chats from the CRM
  • Administrators can enable or disable this feature

• Data Management

  • Export data in CSV format
  • Administrators control export permissions
  • Delete data at any time (GDPR compliant)

---

Web3 CRM & Blockchain CRM Use Cases

Entergram serves as a Web3 CRM and Blockchain CRM for:

Use Case	Features Used
Investor Relations	Custom columns, labels, reminders
Community Management	Bulk messaging, templates, analytics
Partnership Outreach	Broadcast tool, personalization variables
Support Operations	Response tracking, team analytics
Sales Pipeline	Lead management, custom columns

---

Progressive Web App (PWA)

Entergram is available as a PWA for desktop and mobile:

• Install from app.entergram.com
• Works offline for viewing cached data
• Native app experience
• Automatic updates

Getting Started

To use these Telegram CRM features, first connect your Telegram account. See the Connect Telegram guide for setup instructions.