Revolutionize your customer support with Entergram Support Ticketing within your Telegram CRM. Create and manage support tickets directly from your Telegram chats, ensuring no customer inquiry falls through the cracks. Seamlessly track statuses, link multiple chats, and use custom labels for streamlined issue resolution.
Create and Manage Support Tickets in Telegram CRM
Manage customer inquiries and support issues efficiently with integrated Telegram CRM ticketing.
Centralized Support, Empowered Resolution with Telegram CRM
Entergram's ticketing system in your Telegram CRM bridges the gap between your Telegram conversations and organized support. Convert a chat into a ticket with a single click, track its progress, and link it to related conversations for a holistic view of complex issues, ensuring efficient and effective customer service.
Direct Ticket Creation
Open support tickets directly from any Telegram chat while messaging with clients in your Telegram CRM.
Status Tracking
Easily track the status of all open and closed tickets from a dedicated Tickets page within your Telegram CRM.
Multi-Chat Linking
Link a single ticket to multiple Telegram chats, perfect for users facing various interconnected issues, all managed in your CRM.
Custom Ticket Labels
Set your own customizable labeling system for tickets to better identify, categorize, and prioritize issues within your Telegram CRM.
Ticket Analytics
Gain valuable insights into your support performance with built-in analytics for tickets.
Improved Collaboration
Facilitate team collaboration on complex issues by centralizing all relevant chat interactions within a ticket.
Streamlined Customer Service
Enhance customer satisfaction by ensuring timely and organized responses to all support inquiries.
| Feature | Availability |
|---|---|
| Create Tickets from Chat | Yes |
| Track Ticket Status | Yes |
| Link Multiple Chats to Ticket | Yes |
| Custom Ticket Labels | Yes |
| Ticket Analytics | Yes |
