5. Tickets Page

Your Tickets, Your Control!

Entergram allows you to create, track, and manage support or task tickets. The data stored includes:

• Ticket ID and title.
• Linked chats and creator information.
• Status, priority, and creation date.
• Descriptions, attachments, and comments.
• Select and Multi-Select items.

How to Create a New Ticket

1. Through the Tickets Page, or the Chat Details sidepannel, you can click “Create Ticket”
2. Enter a title for your ticket.
3. Link relevant chats (e.g., Adam D).
4. Set the status (default is Pending) and priority (default is Low).
5. Add a description and optional attachments.
6. Click “Create Ticket” to submit.

View Ticket Details

View ticket details in a Table View or by clicking the specific ticket to open its sidepannel.

• View ticket ID (e.g., #VHA229).
• Check linked chats, creator of the ticket, and time ofcreation date (e.g., 15/08/2025, 11:26:19).
• Update status from table or sidepannel view (Pending, In Progress, Blocked, Completed) and priority.
• Add comments or attachments as needed.

If you anticipate any challenges you can contact us on telegram at @hello_entergram.