Refund Policy

This policy outlines the conditions under which a refund may be issued for paid Entergram subscriptions. All payments and subscription management are handled through our trusted payment processor, Stripe.

💰 General Refund Eligibility

Refunds are governed by the following strict rules:

Time Limit: Refunds can only be requested within 30 days of the original subscription purchase date.
Exceeded Period: If the purchase date is older than 30 days, no refund can be made.

🚫 Critical Restriction: Account Deletion

To successfully process a refund, we must be able to verify your subscription against your account data.

Do not click to delete your account if you are seeking a refund.
Consequence of Deletion: If a user deletes their account, all associated data, including the email linked to the subscription, is immediately purged. This makes it impossible for us to cross-verify the payment record (managed by Stripe) with a live user account, and therefore no refund can be processed.

Action Required: If you wish to request a refund, please contact our support team first. Do not delete your account.

💸 Partial Refund Calculation

Refunds are calculated on a partial basis, proportionate to the unused portion of your subscription term, based on the date the refund request is received.

Example Scenarios

Purchase Plan	Usage Time	Eligibility	Refund Calculation
Monthly Plan	10 days of usage	Eligible (within 30 days)	A partial refund for the remaining 20 days of the monthly subscription will be made.
Annual Plan	20 days of usage	Eligible (within 30 days)	A refund for the remaining unused portion (11 months and 10 days) will be calculated based on the prorated monthly price.
Annual Plan	3 months of usage	Not Eligible	No refund can be made, as the request was made after the 30-day initial purchase window was exceeded.

Summary of Partial Refunds

Refunds are always partial, calculated based on the unused days of the service.
If you purchase an Annual Plan, the amount refunded will be calculated using the monthly price rate for the remaining eligible duration.
The 30-day limit from the purchase date is non-negotiable for all refund requests.

💳 Payment Processing and Discounts

Payment Platform

All financial transactions, including subscription fees and refund processing, are handled securely through our payment integration partner, Stripe.

Coupons and Discounts

Entergram periodically issues coupons and discounts which may affect the final amount paid for a subscription. However, the eligibility and calculation of the refund amount (as per the 30-day rule and partial usage calculation) are applied to the net purchase price.